Technology Spotlight: Engage Your People, Drive Success  

Technology Spotlight: Engage Your People, Drive Success  

Benefits play a central role in advancing every people-related goal within your organization, ultimately driving your total success as a company. HR and benefit leaders spend countless hours and resources designing strategies to support their employees – but these programs are only as strong as an employee’s ability to leverage them.  

In other words, a benefits program is only as strong as an employee perceives it to be. No matter how robust your benefits program is, it won’t have the impact you expect if your people don’t know how or where to engage with these programs.  

Introducing Precision Benefits from Empyrean  

At Empyrean, we understand that your employees are at the heart of your organization’s success. That’s why we’ve meticulously built Precision Benefits to empower your workforce with improved ownership and control over their health, wellness, and financial futures.  

Our innovative platform goes beyond traditional benefits administration, providing your employees with personalized decision support, comprehensive plan reviews, and expense management insights on a year-round basis – not just at open enrollment time.   

By proactively engaging with their benefits, your workforce can confidently make the right choices for their unique situations and circumstances, minimizing unexpected financial burdens while optimizing their well-being.  

Empowering your people through Precision Benefits enhances their overall workplace satisfaction and loyalty, leading to a healthier and more productive workforce. As your employees take charge of their health and financial security, your organization will experience improved performance, reduced absenteeism, and increased employee retention. 

Download this guide to learn more about how Precision Benefits can empower your employees to choose and use the best benefits available.  

Attending HR Tech 2023? Come visit the Empyrean team at booth #1732 to explore a world made better by Precision Benefits.   

The Public Sector’s Unique Employer Value Proposition to Attract Gen Z Talent

The Public Sector’s Unique Employer Value Proposition to Attract Gen Z Talent

Over the last decade, the public sector has grappled with an aging workforce and creating an employer value proposition to create a strong and sustainable candidate pipeline.

While many experts advise public sector employers to invest in upskilling older workers, others still worry about their inability to attract young talent into public service.

Gen Z isn’t just looking for a paycheck. They’re in search of meaning.

Gen Z, which includes individuals born between 1997 and 2012, is entering the workforce with a set of values, expectations, and aspirations that are different than those of their predecessors. Their upbringing has been deeply intertwined with significant global and economic events, technological advances, and cultural shifts that have shaped their perspectives as to what defines an employer of choice and a rewarding career.

Many of the unique values held by this young generation are tied to purpose and meaning, and their intrinsic need to find work that advances the causes they believe in. Extensive studies have found that Gen Z-ers are drawn to mission-driven work and organizations that live up to the values portrayed through marketing and branding.

As Gen Z makes it clear that they are not willing to buy into hustle culture or sell out for a high paycheck alone, public sector employers are offered a unique opportunity to attract and develop this young talent by simply leveraging the public sector’s employer value proposition (EVP).

Leveraging a Strong EVP to Attract Gen Z

Public sector CHROs and HR teams have a unique advantage over private sector employers when it comes to attracting Gen Z talent. There is an organic alignment between what Gen Z-ers are seeking from work and what employment in the public sector can deliver.

Here are some ways that public sector employers can leverage their EVP to attract and retain young workers throughout the employee lifecycle.

#1 – Highlight Mission-Driven Work

Gen Z grew up in an era of profound change, ranging from social justice movements to economic uncertainty, to environmental action. They have also grown up as digital natives, with access to technology and platforms that provide greater visibility into the issues facing not just their immediate communities, but the world at large.

Research has documented Gen Z’s desire to not only work for an organization that is mission-driven, but to perform work that allows them to individually contribute to that greater purpose.

The public sector, by its very nature, is positioned to offer roles that directly influence communities, policy, and society. Public sector employers have a unique opportunity to appeal to this purpose-driven generation, highlighting the impact they can make in their immediate communities or world-wide through public service.

#2 – Showcase Your Commitment to DEIB Programs & Initiatives

Gen Z represents the most racially and ethnically diverse generation in U.S. history, much of which is attributed to a growing percentage of America’s young people being born into immigrant families. They are also the most diverse generation as it relates to identifying as LGBTQIA+, and are cited as the most formally educated population of Americans.

Gen Z-ers have grown to expect their workplaces to reflect America’s growing diversity and to provide workplace cultures that support inclusion and belonging efforts.

Public sector organizations are often ahead of the curve in ensuring diverse representation, with many public institutions prioritizing diversity training and other inclusivity programs. As the private sector quietly cuts back on promises made to foster diverse, inclusive workplaces, public sector employers that highlight their continued commitment to DEIB will have a leg up in attracting younger talent.

#3 – Emphasize a Commitment to Total Employee Health & Well-being

Gen Z has had a front row seat as the generations before them have burned out due to poor work-life balance and a failure to manage physical, mental, and financial health.

Beyond traditional benefits, Gen Z places immense importance on holistic well-being, has broken free from stigmas about seeking mental health support, and seeks roles that offer flexibility and autonomy.

The public sector has traditionally offered not only a rich benefits program, but also a workplace culture that better supports work-life balance than its private sector counterparts through more predictable work schedules.

And for a population that may stay on their parents’ medical plan until they age out at 26, supplementing a medical benefits program with highly desired voluntary and lifestyle benefits is critical to demonstrating a commitment to total employee well-being. Gen Z recognizes the many different components that contribute to overall well-being, and they expect their employer to support them in both work and in life.

The public sector’s ability to deliver benefits, programs, and resources that support an employee’s well-being – both in and outside of work – is critical to attracting Gen Z talent. The public sector’s ability to communicate the value of these programs on a year-round basis is also critical to success.

#4 – Leverage the Power of Your Benefits Program by Providing Personalized Benefits Experiences

While Gen Z values an employer with a commitment to their total health and wellness, a benefits program is only as strong as employees perceive it to be.

A rich benefits program is one of the public sector’s strongest attraction and retention tools, but it can be made even stronger when accompanied by technology that provides employees with individualized benefit experiences that help them choose and use the best benefits available for their unique situations.

Gen Z is a generation of digital nomads that have grown up in the age of technology and are high adopters of artificial intelligence to guide their decision-making. They also have an expectation that technology will serve them as the individuals they are and not as simply part of the masses.   Public sector benefit teams can help Gen Z talent better recognize the value their rich benefit programs offer by providing these tools, improving their ability to attract and retain Gen Z-ers using a strong EVP already in place.

#5 – Position Job Stability as a Competitive Advantage

While often overlooked by Millennials in favor of startup culture, the attractiveness of job stability is making a comeback.

Throughout their lives, Gen Z has seen rampant economic uncertainty, including watching parents experience joblessness during the Great Recession. They also have experienced exceptionally high rates of childhood poverty, with a peak of 23% in 2011 and 2012, and falling to 17% in 2021. Even for those from households above the poverty line, Gen Z-ers are much more likely to come from low-income households than prior generations.

As adults, Gen Z-ers hold high levels of student loan debt and are facing rising housing costs and inflation. Seventy-five percent of Gen Z-ers report that they can’t pay their bills on time, and have increased their levels of non-mortgage debt more than any generation in recent years.

While Millennials made a name for themselves as job hoppers, the Gen Z population will likely value workplace stability and job security. The average tenure for a public sector employee is 6.7 years, which is significantly higher than 3.8 years in the private sector.

Gen Z, having witnessed economic downturns and the uncertainties of gig economy jobs, values the stability offered by the public sector. Gen Z-ers are positioned to see the promise of consistent benefits, job security, and structured progression. Public sector employers that empower candidates to recognize job stability does not stifle career growth and is a strong EVP will do well in attracting Gen Z workers.

#6 – Place Value on Professional Development, Continuous Learning & Opportunities for Advancement

While job security is a key EVP to attract Gen Z talent, it is important to demonstrate that this stability does not come at the expense of opportunities for growth.

According to recent research, Gen Z employees view career advancement and professional development opportunities as clear indicators of a healthy workplace culture, and are one of the highest offerings young talent values when considering a role.

Contrary to the belief that the public sector lags in professional development, many government bodies invest heavily in training their workforce. The public sector often offers opportunities for further studies, workshops, and certifications, ensuring employees stay updated, relevant, and positioned for growth.

While the public sector might not offer the rapid vertical growth seen in startups, its vastness provides diverse opportunities that Gen Z highly values. Public sector employers need to showcase transparent growth pathways that clearly outline career progression paths and the skills required for advancement.

Gen Z is also a group that values horizontal growth opportunities as they diversify their skillset, and the public sector offers a variety of role types young workers can explore. They also expect clarity into objectives and the immediate impact of their work. The structured nature of public sector projects can provide this clarity, and create clear timelines for when and how horizontal advancement could work to Gen Z’s advantage.

The public sector is also well positioned to offer mentorship programs, creating an opportunity to not only engage and develop younger workers, but their more tenured counterparts as well.

Gen Z talent expects their employer to invest in their growth and development, with clear career pathing and opportunities for growth. By leveraging the talent of older generations and showing clear paths for advancement, the public sector can attract new and diverse talent that may have otherwise overlooked the value of their EVP.

Conclusion

The public sector has a unique opportunity to leverage EVPs already in place to attract younger talent and improve the employee experience for all members of its workforce.

With its mission-focused roles and growth opportunities, traditionally rich benefit programs, and ability to provide strong workplace cultures that support total well-being, the public sector is strongly aligned with the values of our youngest generation of workers.  

Learn more about how Empyrean can help your public sector organization build a better culture through benefits. 

Innovating With Intelligence: How Empyrean Leverages AI for Superior Service 

Innovating With Intelligence: How Empyrean Leverages AI for Superior Service 

Artificial Intelligence is shaping and changing the future of work as we know it. From virtual assistants to chatbots and facial recognition, the world is officially entering the peak era of AI – and so is Empyrean. As part of our most recent product enhancements, we’ve integrated AI technology into our Service Center operations to empower our team members and improve efficiency to deliver unparalleled service and unwavering support to our clients and their employees.  

We interviewed Empyrean’s Vice President of Member Service & Service Center Strategy, Freddie Berberena, to delve into the strategic rationale behind Empyrean’s AI Service Center adoption and the recent breakthroughs that have propelled AI from being a tool that once required extensive management to a self-learning marvel.

Why did Empyrean decide to leverage AI for our Service Center? 

We’ve been watching the AI space for many years and were early adopters of some of its elementary capabilities. Unfortunately, it wasn’t so easy to add or update information back then, and these tools required a lot of teaching and management since they couldn’t learn by themselves…until recently!  

Of course, you’ve probably heard a lot about ChatGPT and how it’s capable of imitating human thinking and tone. What’s really changing the game is the method behind it, called the Large Language Model (LLM). In the past, you had to teach the technology what words to listen for and then build out a repository of answers for it to learn and replicate. Now we can expose AI to a much broader set of information. 

With improved Natural Language engines, AI understands different words that have the same meaning and can now teach itself answers to questions based on the information it’s fed. Essentially, we’re teaching AI in a similar way to how we teach humans to assist customers.  

Wait…we’re not replacing our highly trained Service Center team with AI, right?  

Never! AI is going to make our Service Center support more automated and easier for employees to use on their own. One of the biggest benefits is that employees will be able to get answers to their questions 24/7 without having to call our support line. This will be hugely beneficial, especially for people who prefer not to speak with a live agent.  

That said, there are a myriad of complex and sensitive situations that will always require human empathy and support from a trained agent. AI will be most helpful in solving simple tasks such as password resets and providing general plan information, which will allow our Service Center agents to focus on more complex scenarios and questions.

We know that not everyone will be open to AI assistance – and that’s ok! Employees calling in to our Service Center will always have the option to talk to a live representative, no matter their reason for calling.  

How is this going to improve the Service Center experience for our clients and their employees? 

As we touched on earlier, the two main benefits that members will experience are access to 24/7 support and getting that support through whichever channel they prefer. Customers want efficient, user-friendly service, and we’re finding that more and more people prefer not to talk to a live agent.

We’re also leveraging tools that members can’t see, but will benefit from. Thanks to AI, our Quality Program is now able to review 100% of the calls that come into our Empyrean Service Center. Better yet, it can look for and report on behaviors we find important and notify managers in real time if the tool identifies an issue with a call (such as an upset caller).  

Since the tool can listen to calls as they come in, it also helps our Service Center team by providing them with information about the caller’s request. For example, if an employee calls in with questions about HSA contribution maximums for the year, our tool will automatically pull out that information and provide it to the agent, so they don’t have to spend time searching for the answer and putting the caller on hold. It’s a win-win!  

How are we going to measure the success of this new functionality? 

We’ll measure the success of our AI capabilities based on how much our callers like, use, and engage with our tools. If employees can get the information they need when they need it, it will be a great experience for them – and that is what matters most to us. We’ll also see this functionality reduce the amount of time callers need to spend on a call or chat with us, allowing them to get on with the rest of their busy day.

I recently read a Forbes article that said “47% of Gen Z will walk away from a brand after a single bad customer service experience, so every interaction matters.” This hit home for me, and is exactly why Empyrean will always operate with a service-first and people-first approach. We have trained our Service Center agents to harness the power of our AI tools with the understanding that they are responsible for creating a phenomenal customer experience every time.  


As AI continues to usher in a new era of possibilities, Empyrean has seamlessly integrated its capabilities into our Service Center to better support our clients and their employees. By embracing the dynamic power of AI, we remain committed to elevating customer experiences, ensuring access to top tier support, and prioritizing a service-first approach where innovation and empathy coincide for an exceptional people experience every time.  

Interested in learning more about our latest product enhancements? Check out our full 2023 Summer Release Notes here


 

Does Your WorkTech Stack Support Your DEIB Efforts?  

Does Your WorkTech Stack Support Your DEIB Efforts?  

Why Workplace Accessibility is About So Much More than the ADA     

When the Americans with Disabilities Act (ADA) was passed in 1990, it was a landmark civil rights law prohibiting discrimination “against individuals with disability in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public.” This included ensuring that people with disabilities – permanent and temporary – are given access to the same opportunities as everybody else through reasonable accommodations to a job or work environment.  

While the ADA has set important standards for accommodating employees with disabilities, going beyond the ADA to create an inclusive workplace requires a shift in mindset from one of mere compliance to one of inclusivity and belonging. Building a truly inclusive workplace means considering more than just legal requirements, and fostering a workplace culture where people feel truly valued.  

An inclusive workplace acknowledges and respects the entire spectrum of human abilities, recognizing that everyone brings unique strengths and perspectives to the table, regardless of physical ability, learning style, or sensory perception.

The positive organizational outcomes driven by diverse and inclusive organizations are well documented. In fact, 87 percent of the time diverse teams make better decisions than non-diverse teams, inclusive teams are shown to be over 35 percent more productive, and inclusivity is known to be a key aspect of a healthy workplace culture. 

However, even if an organization is committed to its DEI efforts, if the technology it uses is not accessible, it limits its potential to create a fully inclusive workplace where all team members feel like they belong. 

Tech Accessibility is Workplace Accessibility  

The workplace has changed significantly in the 30 years since the ADA was signed into law. As reliance on technology continues to grow across U.S. workplaces, so too does the need to ensure that everyone can access and benefit from digital advancements. 

According to a recent Gartner report, the average desk worker uses more than 11 applications each workday, up from just six in 2019. The pandemic also created a shift towards organizations expanding their WorkTech stack to include new collaboration, productivity, and HR tools. HR technologies that include self-service capabilities have also grown in popularity, including benefits administration technology.

The digitization of the modern workplace has dramatically shifted the way people work. As this evolution continues, ensuring the accessibility of workplace technology and the tech used to support employees becomes even more critical. 

Tech accessibility is at the heart of workplace inclusivity. It ensures that individuals with disabilities can participate fully and meaningfully in all aspects of work. It also acknowledges the variety of ways that people interact with technology, be it due to physical disability, age-related limitations, or other factors like neurodiversity.

Empyrean’s User Experience Team is led by Belinda McCall, Director of UX, who has a clear and unwavering passion for ensuring that our technology is designed to be accessible to everyone, regardless of ability. 

We sat down with Belinda to learn more about Empyrean’s approach to accessible tech, how and why it’s important, and the passions that drive her on her quest to ensure everyone can use the Empyrean platform to make better benefits decisions for themselves and their families.

Hi Belinda, we are excited to sit down with you today. To start, how do you define tech accessibility and what does it mean to you?  

Thank you. I am excited to share my passion for accessibility and our approach to it here at Empyrean.  

I have a holistic view of what it means for something to be accessible. For me, it’s about people being able to have an experience. That doesn’t mean that everyone has to have the exact same experience, because we all interact with the world differently. But everyone should be able to have an experience that allows them to complete a task or reach a goal. In other words, everyone must be able to participate in an experience. 

Technology plays a significant role in our work lives. It helps us manage our tasks and enables us to communicate, collaborate, and create in incredibly efficient ways. If an employee cannot interact with their organization’s technology because it’s not designed with accessibility in mind, they are unable to participate, complete their job responsibilities, or reach their goals.  

They will never be able to fully connect with their organization, or fully feel like they belong.

Why are you so passionate about creating user experiences that are accessible to everyone?

For me, accessibility is synonymous with inclusivity. We all want to feel like we are a valuable part of something and that we belong. The feeling of belonging, or not belonging, can have a tremendous impact on how one experiences the world.

As a deeply empathic child, and now adult, I always remember the feeling of being “the new kid in school.” The feeling of not belonging, of feeling forgotten or ignored, always stuck with me – that feeling that you’re not part of the group or not part of the community. It’s a terrible way to feel for any stretch of time as a child or an adult.  

My goal is to remove any barrier that I can to ensure that the people who rely on Empyrean never feel forgotten, ignored, or like they don’t belong. Nobody should have to face any more difficulties than they’re already navigating. 

Helping people feel like they belong goes way beyond digital accessibility and I feel lucky that I get to lead a team that makes sure each person using the Empyrean platform has a great experience and feels like they belong.  

What shaped your passion for tech accessibility?  

Earlier in my career, I supported the Computer/Electronic Accommodations Program (CAP) that was a part of the Department of Defense (DoD). The work I performed in this role opened my eyes to all the different ways people need technology to be accessible and how we play an important role in ensuring that accessibility. 

CAP provides assistive technology (AT) and devices as reasonable accommodations (RA) to support individuals with disabilities and wounded, ill, and injured Service members throughout the Department of Defense in accessing information and communication technology. 

As a part of my support to CAP, I worked with stakeholders and software engineers to manage the development and accessibility of their public-facing website and their internal request and procurement system. Additionally, every deliverable I created – every email, prototype, PDF, and document – all had to be accessible. The steps it took to ensure accessibility looked different for each deliverable provided. 

My work took on a new meaning and the experience prompted significant and lasting shifts to my own behavior. One of the first things I learned was that my presentation style had to change. A great example of this was during one of my first stakeholder presentations, where one of the people in the room was unable to see and another was unable to hear.  

I quickly realized that I needed to properly describe any visuals so that everyone in the room could follow. I needed to talk at a slower rate so that the sign language interpreter could translate what I was saying. Finally, I realized that I needed to present concepts in bite-sized chunks and pause to answer any questions before moving to the next concept or idea. 

By presenting in this way, it made my presentation easier to comprehend for everyone, not just a few select stakeholders. Again, it comes down to making people feel like they belong and that they can actively participate. As the presenter, it was my responsibility to set that standard and uphold it. Everyone in that room needed to understand what I was presenting because their feedback and participation is valuable. People are valuable.

Additionally in that role, I learned about the technical aspects and laws related to accessibility such as web content accessibility guidelines (WCAG), the Americans with Disabilities Act (ADA), and Section 508 compliance. But underneath all those legal requirements – at the root of everything – what I was really learning was how to empower people to have a meaningful and positive experience regardless of their abilities. 

Why should everyone care about accessibility?  

I truly believe that an accessible work environment is better for everyone. Not only does having an accessible workplace signal that your employer cares about your well-being, but you truly never know when you yourself will benefit from it directly.  

Accessibility isn’t only important for people with permanent disabilities, it’s for every person of every ability. When you design an experience with accessibility in mind from the beginning, it can create an improved experience for all of us.  

When we think about disability, we oftentimes just think about permanent mental or physical limitations. But there are temporary disabilities, like injuries. For example, I had a recurring wrist injury years ago and was unable to use the hand that moves my computer mouse – that is a temporary disability where I benefited from tech accessibility.

There are also situational disabilities. Consider the new mother who has a sick baby crying loudly next to her, but today is the deadline for her to register for her health benefits. Her deadline is looming but she’s unsure of what benefits she needs, so she’s trying to watch a video that tells her what a certain benefit is or about the coverage it provides. If the video has closed caption capabilities it is accessible to her in her moment of need. And that matters.  

How does Empyrean’s shared passion for tech accessibility set us apart?  

Our commitment to building accessible experiences means that accessibility is at the forefront of our minds and not an afterthought.  

Many organizations design things and then figure out how to make them accessible. Our team makes sure our platform is accessible from the start.  

Designing with accessibility in mind is built in to our everyday processes. And that culture of inclusivity filters throughout the Empyrean organization to our developers, our designers, executive leadership, and everywhere else.  

For us, technological innovation isn’t solely about creating new gadgets or systems—it’s also about enabling more people to use them. 

Our UX team is also constantly learning and advancing our skill sets. We are all enrolled in online coursework at Deque University, which specializes in training in every area of digital accessibility. 

We’ve come a long way to recognize the different types of accommodations someone might need – whether it be at home, in the classroom, or at work. We keep all categories and types of disabilities in mind when we are designing Empyrean’s user experience.  

In addition to our developers following best practices for writing accessible code, we frequently consider the wording or instructions we provide on screen. We know that in this country there is already a knowledge gap when it comes to employee benefits, so we take care to be as concise and clear as possible with our language.  

Some of the other aspects of design we consider are font, icon, and component styles that are all tied to a design system created with accessibility in mind.

We are proud that we play such an important role in building positive people and benefit experiences that help everyone – regardless of their abilities – thrive and succeed in the workplace.  

By actively creating a more inclusive workplace, we not only help those with disabilities to thrive, but we also foster a healthier, more creative, and more productive environment for all. In the end, a truly inclusive workplace isn’t just about compliance – it’s about demonstrating our commitment to dignity, respect, and equity for all.  

Editor’s Note: Belinda’s passion for tech accessibility extends beyond the Empyrean platform. She will also be leading the charge in ensuring the accessibility of all Empyrean market-facing assets, including the upcoming redesign of the Empyrean corporate website.

Elevate Your BenAdmin RFP to Drive Improved People & Benefits Experiences

Elevate Your BenAdmin RFP to Drive Improved People & Benefits Experiences

Employer-sponsored benefits play a key role in any organization’s ability to achieve its people-related goals, whether it be through building a positive workplace culture, better attracting and retaining talent, supporting diversity and inclusion, or improving employee health and wellness.

But the success of your benefits program is about far more than plan design. To be truly successful, your people need to be able to recognize the value of their benefits, understand how to choose and use the best benefits available for their unique situation, and then make the connection between these benefits and your company culture.

Research has shown that employees cite the need for better benefits as a top driver for finding a new role. However, 58% of U.S. workers who quit their job in 2021 said the benefits offered by their new employer were the same or worse than at their last job.

This raises an important question: If your employees understood the value of the benefits program they already had, would they have jumped ship?

This data and many similar studies make it clear that employees need help understanding the value and impact of their HR and benefits programs.

HR and benefits leaders also need support in the form of a strategic partner to help them leverage the value of their benefits to help them meet their people-related goals and the goals of their overall organization.

Finding the right strategic partner starts with your RFP.

As the impact of your benefits program continues to broaden, so does the influence of your benefits administration technology and service partner.

To help you take a more strategic approach to evaluating a potential BenAdmin vendor, we have developed key RFP questions and prompts designed to help you find a partner that can improve your people and benefits experience, and ultimately, your bottom-line results.

Download our strategic guide for insight into how you can expand the breadth of your BenAdmin RFP to find a partner that can holistically support the organization you are today and the one you strive to become in the future. 

Empyrean Acquires Employee Communications and Engagement Platform and Launches +YOU, a Holistic Solution That Improves Employee Productivity, Wellbeing, and Retention

Empyrean Acquires Employee Communications and Engagement Platform and Launches +YOU, a Holistic Solution That Improves Employee Productivity, Wellbeing, and Retention

Houston, TX. [Feb. 20, 2023] Empyrean, (www.goempyrean.com), a company committed to building better corporate cultures through benefits, today announced the acquisition of employee communication and engagement platform Enspire.

Through the acquisition, Empyrean adds an expanded people-centric dimension to its innovative benefits administration technology and compassionate support services. Called +YOU, the new solution integrates Enspire’s employee communication and engagement technology with Empyrean’s benefits administration platform to become a fully customizable and employer-branded people experience — a single front door to an employer’s suite of tools for employee productivity, wellness, communications, and benefits.

“The combined value of Empyrean and Enspire sets a new standard for the way organizations support and communicate benefits and other HR initiatives with their people,” said Rich Wolfe, CEO of Empyrean. “Our new +YOU solution advances our ability to create a better people experience throughout the entire employee lifecycle. Clients can put their brand and culture centerstage while eliminating the need for employees to search across disconnected carrier and wellness apps or the company intranet to find the resources they need. We bring it all together, all in one place.”

As part of Empyrean, Enspire will continue offering a stand-alone communication and engagement platform for employers.

“Enspire solves employee needs by integrating all employee communication and resources enterprise-wide into one custom-branded employee app,” said Amanda Wiles, Enspire CEO and Founder. “Improving employee experiences and productivity results in a positive company culture and impressive employee retention.”

Today, Empyrean clients leverage the company’s well-established and proprietary AI-enabled benefits technology. This technology provides employees with personalized benefits recommendations and guidance based on the individual’s own health data while offering visibility into likely future healthcare needs and associated costs. With Enspire’s technology, employers can offer their people a single connection point for all of their HR initiatives and take advantage of a simplified, self-service digital hub to easily deliver personalized employee notifications or targeted campaigns. The integration of technology from both companies will ultimately create more opportunities to connect people to the benefits they need, right when they need them, through a mobile application that they will want to use every day.

With Empyrean’s new +YOU solution, employers will also have access to advanced data analytics that track employee engagement, retention, satisfaction, and benefits utilization. Enspire’s approach to employee communications has helped companies reduce turnover by as much as 50%.

“We have been a customer of both Enspire and Empyrean, separately, for many years, and have seen a tremendous increase in benefits adoption and engagement from our highly dispersed workforce,” said Felicia May, Benefits Director at NexTier Oilfield Solutions. “We attribute that change to the power of having a single company app, empowered by Empyrean’s benefits administration capabilities. I can’t wait to see what’s to come now that these two innovative companies have joined forces.”

Benefits consultants and advisors deploying Empyrean’s new +YOU solution for their clients will see increased levels of benefits engagement, adoption, and utilization. Clients already using Empyrean’s benefits technology report two times the adoption rate of voluntary benefits offered. With the new capabilities, Empyrean expects that level of user engagement to escalate even further, making it an unrivaled strategic partner to HR organizations and companies looking to engage and retain employees.

Learn more about +YOU from Empyrean.

About Empyrean
We believe that everybody deserves a workplace culture that supports their total well-being through benefits. Since 2006, Empyrean has provided hundreds of employers of varying size, industry, and benefit plan complexity with the innovative technology and best-in-class service necessary to accelerate their benefits strategies and bring their benefits programs to life. Empyrean’s platform and services are designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures for over 5 million people. With our +YOU solution, clients can deliver a holistic employee experience to help HR and benefit leaders simplify the work technology stack for all of the HR initiatives designed to improve employee productivity, well-being, and retention. Visit us at goempyrean.com.

About Enspire
Enspire is a private employee communication and engagement platform that integrates all employee communication into one app custom built to reconnect your employee experiences with your brand. Enspire provides a digital communication platform, team of digital strategy experts, and an analytics engine for engagement intelligence proven to advance employee engagement, productivity, and retention. Visit us at enspire.com.

MEDIA CONTACT:
Tony Spangler
817-798-3371
tony@thestarrconspiracy.com

Why Your People Experience Matters More Today than Ever Before

Why Your People Experience Matters More Today than Ever Before

A Connected and Personalized People Experience Can Help You Overcome 2023’s Top Employer Challenges 

The past few years have presented challenge after challenge for employers, making it harder than ever for HR teams to support their people and reach their goals. Workforces are more dispersed than ever, turnover is high, engagement is low, and it continues to be a candidate’s job market.   

But regardless of these challenges, organizations committed to creating connected, personalized people experiences have been able to strengthen their employer brand, and with it, raise their levels of engagement, retention, and the overall well-being of their people.

What is a People Experience?

Organizations are made up of people; individuals working towards a common goal but each with their own unique perspectives, backgrounds, experiences, and motivators.  

The way your teams experience and connect to your company culture and benefit programs influence everything from engagement to retention to performance – each of which has a tremendous impact on HR and organizational success.    

A strong, strategically executed people experience and benefits strategy should be leveraged by HR and benefits leaders to advance all people-related goals. The key to leveraging benefits success to advance your broader HR goals is delivering these life-enriching benefits through a personalized, connected people experience.  

Today’s Top Employer Challenges  

Here are some of the top challenges employers are facing today that can be improved by offering a strong people and benefits experience.  

Talent Attraction

Even through today’s economic uncertainties and highly publicized layoffs, the January 2023 jobs report showed that the unemployment rate continues to hover around 3.4 percent.  

Even before they apply for a position, your potential new hires begin to engage with your employer brand. A strong candidate experience drives your ability to attract talent, and your Talent Acquisition teams need reliable tools to leverage your company culture and benefits programs to compete in today’s competitive market.  

Engagement & Retention

A recent study conducted by Monster.com found that a staggering 96 percent of U.S. workers will be looking for a new job in 2023. Forty percent of those surveyed say they need to find a higher-paying position due to inflation and rising costs of living.  

Employees often overlook the value of their total rewards package and other workplace benefits like a strong culture, flexible work arrangements, and opportunities for professional development and advancement.  

To engage and retain talent, it is critical that you deliver positive, personalized experiences that make each person within your organization feel valued and supported as the individuals they are – or your talent will look elsewhere without hesitation.  

It can be hard for people to recognize the value you bring as their employer. A rich benefits program has been traditionally a disconnected one, experienced through different carrier apps, your intranet, and even corporate email.  

A connected and centralized people experience brings together all that you offer as an employer – better demonstrating to your teams just how you’re supporting them in both work and in life in a way that is tailored to their unique situation, lifestyle, and life stage.  

Increased Benefit Expectations 

Today’s consumers have nearly unlimited choices when it comes to purchasing items they need and want.  

Benefits and healthcare are no different, putting employers and the entire health system under more pressure than ever to transform the consumer experience and provide transparent, easy-to-navigate health and wellness experiences.  

A positive benefits experience not only drives well-being for your people, but also demonstrates the value of the benefits you offer as their employer. Connecting benefits into one experience empowers your team to choose and use the best benefits for them while optimizing their value.  

Benefit Education Gaps   

Even as people demand more from their benefits programs, benefits education gaps persist. According to a recent Aflac study, nearly 3 in 5 employees spend less than 30 minutes researching their benefits, with 24% of those surveyed reporting spending less than five minutes.  

Your employees need year-round guidance on choosing and using the best benefits available for their unique situations and circumstances. Creating personalized messages and experiences guides your people towards better benefit enrollment, adoption, and utilization decisions, improving the wellbeing of both your people and their loved ones.  

Centralizing benefit experiences and communication points also increases levels of benefit engagement while offering more opportunities to educate your people about how to find and use the best resources available to them in ways that improve overall benefits and workplace satisfaction.  

Diversity, Equity, Inclusion & Belonging 

The positive influence of diverse and inclusive workplaces on organizational success has been well documented. Diverse and inclusive workplaces are tied to:  

  • Higher revenue growth 
  • Greater readiness to innovate  
  • Increased ability to recruit a diverse talent pool  
  • 5.4 times higher rates of employee retention  

No matter how rich your benefits program is, you may be delivering it in an inequitable, non-inclusive way. Your people need to understand how the benefits you offer specifically support them today in their current situation while setting them up for success tomorrow.  

Unless benefits are delivered in a way that feels personalized for each member of your population at any life stage or circumstance, no one will feel like they belong.  

Dispersed Workforces 

Whether you have an in-office, hybrid, or remote-first workplace, or if you have a high population of front-line and deskless workers, today’s workforce is more geographically dispersed than ever before.  

Employers that are strategic and thoughtful about how to engage workforces scattered across different locations by creating one centralized, accessible communication channel will find the most success in connecting their people to their culture.  

Lack of Financial Security Impacting Employees  

U.S. workplaces lose an estimated $500 billion dollars each year due to lost productivity tied to personal financial stressors plaguing their employees.  

Due to the rising cost of consumer goods, more than a third of all American workers report that they made a difficult healthcare decision in the past year, including having to choose between paying for a prescription or medical treatment and other household bills.  

More than 84 percent of employers report increased retention as a result of their financial wellness benefit offerings. As your people navigate rising expenses and other financial insecurity, they are relying on you to help them make informed and educated financial wellness decisions that are right for them today and in the future. Employees value this type of support and guidance, and a connected people experience can help them optimize the financial wellness programs you offer.  

Are you ready to change the way you think about your people experience?

If you’re ready to change the way you think about your people experience, we can help.  

+YOU is a single entry point that connects your people to your company culture and all the benefits and resources you’ve invested in to support them – from one centralized place.  

Learn how NexTier leveraged +YOU to connect its dispersed, deskless workforce amidst 41% headcount growth.

Empyrean Welcomes Tim Purkis as Director, Sales – Public Sector to Their Growing Sales Team

Empyrean Welcomes Tim Purkis as Director, Sales – Public Sector to Their Growing Sales Team

Houston, TX. [Dec. 2, 2022] Empyrean, (www.goempyrean.com), a leading technology and service-centric employee benefits administration provider, has announced that Tim Purkis has joined the organization as Director of Sales, Public Sector.

“Tim joins us with over 15 years of deep industry experience, specifically helping organizations in the public sector solve their benefits-related challenges,” said Mike Lee, Empyrean’s VP, Sales. “Public enterprises face many obstacles not experienced by private entities, and these are issues that Tim has vast experience in solving.”

The majority of Purkis’ career has included time spent in sales positions of increasing responsibility with companies like Businessolver, Vimly, Mass Mutual, and Benefitfocus, acting as a true partner and advisor throughout the benefits lifecycle and journey.

Purkis has helped countless state and local municipalities, higher education institutions, public school districts, and other entities solve unique benefits-related challenges faced by organizations in the public sector. 

“Empyrean has a rich history of surpassing client expectations and with a clear focus on the public sector space, the sky is the limit,” added Purkis. “Our very high retention rate and even higher NPS score (especially on the implementation side) give me a great amount of confidence in our ability to deliver on our clients’ needs.”

Purkis joins Empyrean during a time of accelerated growth, as the organization continues to add new clients across the west coast and all U.S. markets. Amidst this growth, Empyrean has launched several new and enhanced offerings, including customized microsite capabilities and an upgrade to their mobile app, EmpyreanGO.

Recently, Empyrean launched a free, interactive online Benefits Maturity Assessment designed to help HR and Benefits leaders understand the full impact of their benefits function. Derived from data collected in an Empyrean-sponsored research study conducted by HR analyst firm NelsonHall, the assessment measures the sophistication of a benefit function against five key indicators identified in their joint research.  

Tim earned a B.S. from Utah State University and an M.A. from the University of Phoenix. He resides in California with his wife and four sons. Tim and his wife are passionate volunteers, and in 2005 founded Friends of NICU, a 501c3 non-profit organization dedicated to providing the financial resources necessary to help parents of NICU patients spend more time with their babies.

About Empyrean

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology and best in class service necessary to accelerate their benefits strategies and bring their benefit programs to life. Empyrean’s platform and services were designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures.

Today, more than 4.6 million participants across the U.S. rely on Empyrean’s cutting-edge systems and top notch support teams to inform and guide their benefit enrollment and utilization decisions. Focused on total employee health and wellness, Empyrean is dedicated to delivering a scalable and tailored benefits experience for all employees and their families by combining innovative technology with employee-centric services to empower participants to better understand, access, and engage with their benefit programs not just at enrollment time, but on a year-round basis. 

Empyrean’s technologies and services empower employees to not only better understand the value of the benefit programs offered to them, but to then connect with these benefits in a way that drives better outcomes for themselves, their families, and their organization. 

Headquartered in Houston, TX, Empyrean has additional office locations in Minneapolis, MN and Nashville, TN, as well as remote teams located throughout the U.S. 

Empyrean is a subsidiary of Securian Financial (www.securian.com). 

MEDIA CONTACT:
Brienne Driscoll
Head of Content & Communications
Empyrean
bdriscoll@goempyrean.com

Empyrean Adds Peter Magazzu to Rapidly Expanding Sales Organization

Empyrean Adds Peter Magazzu to Rapidly Expanding Sales Organization

Houston, TX. [Nov. 4, 2022] Empyrean, (www.goempyrean.com), a leading technology and service-centric employee benefits administration provider, has announced that Peter Magazzu has joined the organization as Director of Business Development. In this role, Magazzu will concentrate on the continued expansion of Empyrean’s presence across the Mid-Atlantic, developing employer and broker relationships in this region.

“Peter joins us with extensive experience in the benefits industry working with plan sponsors, brokers, and carriers,” said Chris Rossi, Empyrean’s VP Sales for the eastern region. “He is one of several key hires we’ve added to the Empyrean sales team in 2022, and his strong leadership and collaboration skills make him a great addition to our team.”

An industry veteran, Magazzu has developed his career in the insurance and benefits space with companies including Fidelity Investments, ADP, and Businessolver.

“In my over 20 years of professional experience, I’ve seen great technology. But Empyrean’s ability to combine innovative technology with their service-first approach is unique and what employers are looking for,” added Magazzu. “We have an experienced client-centric team at Empyrean and I’m excited to show customers the value we can bring to the table.”

Magazzu joins Empyrean during a time of accelerated growth, as the organization continues to add new clients across the east coast and all U.S. markets. Amidst this growth, Empyrean has launched several new and enhanced offerings, including customized microsite capabilities and an upgrade to their mobile app, EmpyreanGO.

Recently, Empyrean launched a free, interactive online Benefits Maturity Assessment designed to help HR and Benefits leaders understand the full impact of their benefits function. Derived from data collected in an Empyrean-sponsored research study conducted by HR analyst firm NelsonHall, the assessment measures the sophistication of a benefit function against five key indicators identified in their joint research. 

Magazzu attended Curry College of Milton and resides in the Greater Boston area.

About Empyrean

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology and best in class service necessary to accelerate their benefits strategies and bring their benefit programs to life. Empyrean’s platform and services were designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures.

Today, more than 4.6 million participants across the U.S. rely on Empyrean’s cutting-edge systems and best in class support teams to inform and guide their benefit enrollment and utilization decisions. Focused on total employee health and wellness, Empyrean is dedicated to delivering a scalable and tailored benefits experience for all employees and their families by combining innovative technology with employee-centric services to empower participants to better understand, access, and engage with their benefit programs not just at enrollment time, but on a year-round basis.

Empyrean’s platforms and services empower employees to not only better understand the value of the benefit programs offered to them, but to then connect with these benefits in a way that drives better outcomes for themselves, their families, and their organization.

Headquartered in Houston, TX, Empyrean has additional office locations in Minneapolis, MN and Nashville, TN, as well as remote teams located throughout the U.S.

Empyrean is a subsidiary of Securian Financial (www.securian.com).

MEDIA CONTACT:
Brienne Driscoll
Head of Content & Communications
Empyrean
bdriscoll@goempyrean.com

Kimberly Longerbone Joins Empyrean as Vice President of Information Technology

Kimberly Longerbone Joins Empyrean as Vice President of Information Technology

Houston, TX. [Oct. 27, 2022] Empyrean, (www.goempyrean.com), a leading benefits administration technology platform and service provider, has announced that industry veteran Kimberly Longerbone has joined the organization as Vice President of Information Technology.

As a leader in the technology field, Longerbone will use her wide-ranging IT background, extensive healthcare experience, and IT service management knowledge to drive the strategic development and execution of Empyrean’s technology. With a proven track record of building and leading world-class, service-oriented IT organizations and operations, she will contribute to Empyrean’s growth by mobilizing automation and innovation through proven service delivery models.

“Kimberly brings an invaluable mix of operational leadership experience and a dynamic technology background that spans all areas of IT,” said Empyrean’s Chief Information and Technology Officer, Kelly Clark. “She will be critical to the development and execution of Empyrean’s vision and priorities.”

Prior to joining the Empyrean team, Kimberly served as the Assistant Vice President of Infrastructure, Security & Data Services at Health e(fx) and worked at Hennepin Healthcare Systems where she led Enterprise Technology and Applications, as well as IT Customer Care. She has also held similar leadership roles at UnitedHealth Group/Optum, IBM, and Xcel Energy.

This month, Empyrean launched its new online Benefits Maturity Assessment designed to help HR and Benefits leaders understand the full impact of their benefits function. Derived from data collected in an Empyrean-sponsored research study conducted by HR analyst firm NelsonHall, the assessment measures the sophistication of a benefit function against five key indicators identified in our research. 

“Empyrean is a fast-paced, rapidly growing technology company that is a market leader in the benefits space,” said Longerbone. “The potential for growth and value creation is tremendous, given the dedicated and passionate people that make up the Empyrean family. Technology is an integral component of service delivery, and I am incredibly excited to be a part of the team.”

Kimberly earned a Bachelor of Arts and Master of Science degree from Minnesota State University. She holds a Project Management Professional (PMP) certification, as well as numerous certificates in ITIL Service Management and Asset Management. Kimberly was a recipient of CIO Magazine’s “Ones to Watch Award” in 2018 and resides in Minneapolis, MN.

About Empyrean

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology and best in class service necessary to accelerate their benefit strategies and bring their benefit programs to life.

Empyrean’s platform and services were designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures. Focused on total employee health and wellness, Empyrean is dedicated to delivering scalable and tailored experiences that empower participants to better understand, access, and engage with their benefit programs not just at enrollment time, but on a year-round basis.

Today, more than 4.6 million participants across the U.S. rely on Empyrean’s cutting-edge platform and top-notch support teams to inform and guide their benefit enrollment and utilization decisions.

Headquartered in Houston, TX, Empyrean has additional office locations in Minneapolis, MN and Nashville, TN, as well as remote teams located throughout the U.S.

Empyrean is a subsidiary of Securian Financial (www.securian.com).

MEDIA CONTACT:
Brienne Driscoll
Head of Content & Communications
Empyrean
bdriscoll@goempyrean.com

Online Benefits Maturity Assessment

Online Benefits Maturity Assessment

Get the personalized insights you need to become a more strategic benefits leader with our online, interactive Benefits Maturity Assessment. 

Celebrating the Women of Empyrean

Celebrating the Women of Empyrean

Women’s Equality Day commemorates August 26, 1920, the day the 19th amendment was signed into law giving women the right to vote in the United States.

Today and every day, we celebrate the women who make Empyrean great. We asked some of these amazing women to reflect about what workplace gender equality means to them and to share their perspectives on everything from women who have inspired them to advice they would give anyone growing their own careers.

Colleen Waymel
Chief Operating Officer
Empyrean team member since 2012


What does Women’s Equality Day mean to you?

Women’s Equality Day means taking time from our busy lives to remember, be thankful, and celebrate the incredible distance we have (all!) come and the remarkable people and events that have made that progress possible. 

It means acknowledging the many incredible people – women and men – who have inspired us to be who we are today. And it means keeping our sights set on the future that we need to aspire to achieve for ourselves and for our children and grandchildren.

Who are some females that have inspired you during your life – both personally and professionally?

There are so many amazing women I can point to, but my grandmother and mother stand out as they were both STRONG working professionals, great moms (but not perfect people), and anything but conventional. 

I grew up never questioning my opportunities as a woman because I saw the two of them doing what they did with so much class, strength, and care. My grandmother was a college graduate, a divorcee (when divorce wasn’t prevalent), and independent working mother of two. To add to the mix, my father worked from home (before working from home was a thing) so he could be with my three siblings and me while my mother worked outside the home in an active career in politics.

What moment made you most proud to be a woman of Empyrean?

I am proud to introduce myself as COO of Empyrean and to be in a position of influence over such a great organization and team of people. I recognize there is still room for continued growth for more women at Empyrean, and my role gives me the unique opportunity to represent others and show strength for women in leadership – not just at Empyrean but in the market as well.

I’m incredibly proud to not only represent Empyrean, but also all women with the hope that I am inspiring someone in the same way my grandmother and mother inspired me.

What does workplace gender equality mean to you?

It means we all freely share our thoughts, views, and opinions without the typical stereotypes associated with gender. It means we find creative ways to support our working parents/caregivers so they can continue to contribute and thrive at work. 

Do you have a special message you’d like to share with the group?  

We all face obstacles of some kind. We can’t always control what happens around us, and we may not fully eliminate the obstacles, but we should never let them stand in our way. This quote from Christian D. Larson says it all – “Believe in yourself and all that you are. Know that there is something inside you that is greater than any obstacle.”

Trisha Martinez
Team Manager, Service Center
Empyrean team member since 2015

What does women’s equality mean to you?

To me, women’s equality means that I can be who I am as a person and not feel like I am beneath anyone else. I can express my values and passions, and ultimately meet my individual goals without facing the stigma that I cannot do something just because I am a woman.

Who are some females that have inspired you?

My mother has been my biggest inspiration. I would not be the dedicated, hardworking, and intelligent woman I am today without her continuous support. Growing up, my mother transitioned from a stay-at-home mom to a hard-working woman in the workforce holding multiple jobs. Seeing her grow and achieve her goals inspired me to be the best version of myself – and made me realize that I can achieve anything I set out to do in life.

What’s something (in life or at work) that makes you feel empowered?

I feel empowered by positivity. Whether that’s in the workplace or not, giving and receiving positivity every day boosts my motivation and pushes me to do better and go farther than I have before.

Valenda Chancey
Compliance Manager
Empyrean team member since 2014

Who are some women that have inspired you during your life – both personally and professionally?

Personally, I give full credit to my mother for inspiring me from a young age. She was my first example for how to exhibit grace, tolerance, and patience when facing adversity. (Now, I’m not saying I’m successful in doing all these things at all times, but as the saying goes ‘Momma tried!’)

She was a stay-at-home mom and raised four children while my dad was the ‘breadwinner’. We had much more time with mom as a result, and she provided many life lessons that remain ingrained in me today. 

Professionally, I vividly remember the first time I had a female manager early in my career. It was in the 80’s, when it wasn’t as common to see women in leadership roles. My manager was the only female Vice President in the company, and her reputation preceded her – she was tough!

In hindsight, I recognize that she was tough for good reason. She led her team by example – always. She was a great mentor at a time when we still wore business suits to work daily, complete with closed toe high heel shoes and hose! While times (and dress codes!) have changed, the work ethic and life skills I learned early on, from two great women, still inspire me today.

How has workplace gender equality evolved during your career? 

Goodness – where do I start?!? Things have evolved and changed significantly from when my career began to now! 

I think we’re seeing more positive changes play out in a big way in recent years, with actions such as not requiring gender designation at all, or making it an optional disclosure on everything from surveys, to job applications, to benefit election sites.  

What moment made you most proud to be a woman of Empyrean?

I just realized my 8-year anniversary working with Empyrean earlier this month. I use the word ‘with’ rather than ‘at’ or ‘for’ because my experience here has consisted of (and continues to involve) collaboration with so many different teams and talented co-workers. There’s the saying, “there is no ‘I’ in teamwork.” In my experience at Empyrean, there is no gender relevance in teamwork either. We are all working toward one common goal, and that’s to provide our clients with stellar service.

Vinita Tyagi
Benefits, Compensation, & HRIS Manager
Empyrean team member since 2017

As our Benefits, Comp & HRIS Manager, is workplace equity important in the work you do? If so, why?

I think that compensation and benefits are the lead indicators of how much value a company puts on workplace equity. Our policies and practices are guiding us to ensure that Empyrean is a place where a woman (or for that matter any individual) can come in and put in their best work without being held back by their gender identity.

I can proudly say working at Empyrean each day I am able to reinstate our organization’s belief in workplace equity.

Who are some women who have inspired you?

I have been privileged to know many strong women in my life. Some are part of my family, others are close friends, some I have known professionally and have the honor to work with. Each of these women have inspired me, taught me, and guided me in the interactions I have had with them.  

Do you have a special message you’d like to share with the group?

To all my fellow ladies – the strength that we seek is within us. Spend your energy and resources in developing yourself and not in external validation.

Olivia Lopez
Sr. IT Project Manager
Empyrean team member since 2022

Who are some females that have inspired you?

My mother and older sister have inspired me so much. My mother always taught us to be strong women and encouraged us to do and pursue whatever we wanted to in life. She supported us every step of the way – including whatever decisions we made professionally and in our personal life.

My sister is one of the strongest people I know. She has worked tremendously hard – and continues to work hard – for everything she has earned in life. She is one of the first few Spanish captioners in the U.S. and also owns her own successful business!

What moment made you most proud to be a woman of Empyrean?

Honestly, the day I was offered this position. Knowing Empyrean believed in me enough to come into a new EMPO to manage a variety of complex projects was an incredibly meaningful day for me.

Do you have any advice for women entering career paths / industries that have been historically male dominated?

Don’t doubt your worth or your own potential to achieve your goals. No matter what obstacle you may face, you can get through it if you work hard enough and want it bad enough.

What is the most important piece of advice you were given during your career?

This may seem simple, but these words of advice from a CIO that I previously worked under have stuck with me throughout my career – “Be intentional in whatever you do.”

Carla Kimble
Sr. Implementation Manager
Empyrean team member since 2016

What does workplace gender equality mean to you?

Workplace gender equality means that everyone has access to the same opportunities, and that those opportunities are based on your qualifications, abilities, and contributions – not your gender.

Who are some females that have inspired you?

My grandmother and mom are my biggest inspirations. They both became mothers in their teens, but they didn’t let that stop them from accomplishing their goals. They both attended college and surpassed all the stereotypes that one would project on a teen mom.

My grandmother became the first black RN in neurosurgery at the VA hospital in Dallas, TX, and my mom has traveled to over 14 different countries as a PM. Both while married and raising their children. They are the epitome of perseverance and proof of just how much you can accomplish with a lot of hard work and determination.

What is your proudest Empyrean work accomplishment?

My proudest work accomplishment at Empyrean is not limited to one moment. I feel like my role as an Implementation Manager suits me perfectly in that each successful go-live/project completion is an accomplishment.

Every project presents a unique set of challenges. Each challenge presents opportunities. To be able to navigate both with the client to achieve a positive outcome is always an accomplishment.  

Alysah Leos
CSR Lead

Empyrean team member since 2020

What does women’s equality mean to you?

Women’s equality means having the security and support to take up space. Having the freedom to BE and flourish as a human – without social judgement, financial disparity, or fear of harm by others. Being whoever you want to be and being represented.

This includes allowing men to take up space as well, and share responsibility for roles that may have at one time been viewed as outside of “traditional gender roles”. It means supporting others and sharing responsibilities that should not be defined by gender.

What’s the best piece of advice you’ve ever been given?

Be unapologetically you!

What’s something (in life or at work) that makes you feel empowered?

Learning makes me feel empowered. Whether it’s learning a new client at work, new disc golf techniques, or learning how to better myself as a human. Gaining knowledge and having the ability to pass it on is one of the most rewarding and empowering things I do for myself.

Katie Carroll
Sr. Consumer Marketing Manager
Empyrean team member since 2022

What does Women’s Equality Day mean to you?

It means treating everyone with fairness and respect and recognizing that every single person has unique needs.

It means that my daughters won’t be told something they are passionate about or interested in is “for boys”…like I was.

In your role, you speak directly to participants using our platform. Do you feel like your work helps women overcome inequities in healthcare?

I myself have had trouble navigating the healthcare system in the past, and that has influenced how I guide our participants. For example, I still have large hospital bills for the birth of my second child. I’m also navigating how to cover occupational therapy costs for my 4-year-old.

At a bare minimum, my focus is to ensure that every participant understands what benefits are available to them and how to use them. From there, we can help women learn how to use benefits to their advantage and enable them to thrive both physically and mentally. I think we have become so accustomed to just surviving that we have lost sight of what it means to truly thrive.

As a working mother, how does Empyrean support you?

I’m given the space to not feel pressured to figure out a “work/life balance”. I have many things going on in my life and working for Empyrean is just one of them. Some days this means working during baby nap times or not having to worry when preschool is closed (again) and I have both kids at home. If the work is moving forward, then I am empowered to balance my schedule as needed. I wish every parent had this type of support, especially in the early years of parenthood.

What is the most important piece of advice you were given during your career?

Your voice is your superpower, and your voice is more powerful that you realize.

Speak up, share those new ideas, fail, learn, it’s all part of the human experience. Stop worrying about what people think, they are too busy dealing with their own things anyways. 


Happy Women’s Equality Day!

Pet Insurance Enrollments Surged by 56% in 2022

Pet Insurance Enrollments Surged by 56% in 2022

Today is National Dog Day, which was first celebrated in 2004 across the country to increase awareness about dogs in need of rescue and to encourage pet adoption.

Now celebrated annually on August 26th, members of the 69 million U.S. households who have at least one dog recognize the day by taking to social media to post photos of their pups and share information about local animal shelters and pet rescues. 

As a nation, why are we so obsessed with our pets?

The benefits of pet ownership are evident. According to a pulse survey conducted by the American Pet Products Association (APPA), 75 percent of pet owners surveyed reported that spending time with their pet helps them manage stress levels while increasing their sense of well-being.

From the very beginning of the COVID-19 pandemic, pets quickly emerged as the ultimate work from home companions. Office closures, social distancing, and lockdowns forced Americans to spend much more time at home, leading to a surge in new pet adoption and ownership across the country.

As of March 2021, more than 23 million American households had brought home a new pet since the start of the pandemic. With more than 70 percent of U.S. households owning pets, the majority of which pay more than $2,000 annually in pet care, many employers are offering supplemental benefits to assist employees with pet care costs.

Data from the North American Pet Health Insurance Association (NAPHIA) shows that there has been yearly double-digit growth in pet insurance enrollments since the mid-2010s. Empyrean’s 2022 enrollment data shows a dramatic 56.37 percent increase in pet care benefit adoption over 2021, with almost 35 percent of plan participants offered the benefit electing coverage.

As more U.S. households welcome pets home each year, employers can expect employees to continue to seek ways to offset the financial costs associated with pet ownership – especially during times of economic uncertainty.

Pet Benefit Solutions – An Empyrean Preferred Partner

Pet Benefit Solutions is a valued partner in our carrier network, integrating directly with the Empyrean platform to create simplified administrator and employee benefit experiences. Comprehensive coverage under Pet Benefit Solution’s Total Pet Program includes veterinary care, pet product savings, and pet care services.

There are several key advantages for employers looking to offer pet insurance benefits through Empyrean’s partnership with Pet Benefit Solutions, including:

  • Simple and straightforward employee enrollment directly in the Empyrean platform
  • Easy setup and streamlined administration
  • Coverage for all pets with no pre-existing condition exclusions, waiting periods, or deductibles
  • Flat rate family pet plan coverage for multiple pets
  • Simple billing processes with no reconciliation needed
  • High employee participation and engagement rates

Please contact our team at info@goempyrean.com with any questions regarding the Empyrean platform or our ability to integrate with your preferred pet insurance carrier.

Happy National Dog Day!

Empyrean Adds Kelly Knick to Channel Enablement Group  

Empyrean Adds Kelly Knick to Channel Enablement Group  

Houston, TX. [Aug. 19, 2022] Empyrean (www.goempyrean.com), a leading technology and service-focused employee benefits administration provider, has announced that Kelly Knick has joined the growing organization as a Director of Channel Enablement. In this role, Knick will focus on building and nurturing broker and carrier relationships across the country.

“Kelly has been a wonderful addition to our organization and has been able to make an immediate impact with our broker partners and carriers,” said Chris Rossi, Empyrean’s VP of Sales. “She will be instrumental in spearheading our channel enablement efforts alongside the rest of our channel enablement team.”

Knick is an industry veteran, spending the majority of her career in the BenAdmin technology and service space. Prior to joining the Empyrean team, she served in sales roles at both Benefitfocus and Nayya.

“I am excited to get to focus on our Channel Partnerships here at Empyrean,” Knick added. “If there is anything I have learned working with large employers, it’s how much value and trust there is in an employer’s established broker and carrier relationships.”

The addition of Knick comes at a time of sustained growth for the organization, including the continued development of strong partnerships across the benefits ecosystem.

Throughout 2022, Empyrean has had a continued focus on creating tailored, personalized, and connected benefit experiences that result in better outcomes for participants, employers, and brokers and advisors across the country. This focus has included the development and enhancement of several Empyrean technologies and services, including updates to employee mobile experiences, rollout of new communication platforms, and enhancements to Pilot+, Empyrean’s decision support and healthcare navigation tool.

Knick earned a B.A. from the University of Maryland.

About Empyrean

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology and best in class service necessary to accelerate their benefit strategies and bring their benefit programs to life.

Empyrean’s platform and services were designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures. Focused on total employee health and wellness, Empyrean is dedicated to delivering scalable and tailored experiences that empower participants to better understand, access, and engage with their benefit programs not just at enrollment time, but on a year-round basis.

Today, more than 4.6 million participants across the U.S. rely on Empyrean’s cutting-edge platform and top-notch support teams to inform and guide their benefit enrollment and utilization decisions.

Headquartered in Houston, TX, Empyrean has additional office locations in Minneapolis, MN and Nashville, TN, as well as remote teams located throughout the U.S.

Empyrean is a subsidiary of Securian Financial (www.securian.com).

MEDIA CONTACT:
Brienne Driscoll
Head of Content & Communications
Empyrean
bdriscoll@goempyrean.com

The Growing Role of Financial Wellness Programs in Support of Total Employee Wellbeing

The Growing Role of Financial Wellness Programs in Support of Total Employee Wellbeing

Human resources and benefit leaders continue to navigate one of the most volatile and fast moving business and economic landscapes many of us have ever known. The Great Resignation, increased levels of caregiver responsibilities, financial uncertainty tied to the ongoing pandemic, inflation, and other macroeconomic factors have brought an even stronger focus on the need to support total employee wellbeing in the form of financial wellness benefits.

With 62 percent of employers reporting that they feel “extremely” responsible for the financial wellness of their employees, organizations are taking this challenge more seriously than ever. Back in 2013, just 13 percent of employers said they felt this same level of obligation to their teams.

Companies that offer financial wellness programs have an opportunity to play a vital role in bridging the gap between work and financial health. The advantages of supplying this level of support for employees is well documented, with improved outcomes in areas like employee engagement and productivity, recruitment and retention, cost containment, and workforce management and diversity.

Caregiving Needs Can Threaten Financial Wellness


As employers develop their benefit strategies, it is critical to consider programs that support the needs of employees serving as caregivers – especially those in the sandwich generation caring for both children and older adults.

More than one in five U.S. adults have acted as unpaid caregivers in the past 12 months, a statistic that often goes overlooked by employers as only half of employed caregivers say that their manager is aware of their caregiving responsibilities. Demographic trends indicate the need for caregiving will continue to increase, negatively affecting employers due to rising employee stress levels, decreased productivity, and increased rates of absenteeism.

Employers can help employees balance work and caregiving responsibilities while protecting their financial health by offering tools and programs designed to meet their needs, helping to improve emotional, financial, and physical wellness across their employee populations.

Offering benefits like caregiving support services, paid family and medical leave programs, and flexible work schedules and arrangements can help foster an inclusive and supportive environment for employees that serve as caregivers.

Carrier Partner Spotlight: Prudential


Prudential Financial continues to be one of Empyrean’s strongest carrier partners, and together we are committed to helping our clients’ employees get the financial protection and support they need as they navigate life’s challenges. Through simple and efficient delivery, we make it easy for employers to provide options that help their teams work towards both short and long-term financial goals while simplifying the enrollment process and improving overall employee experiences.

With operations in the United States, Asia, Europe and Latin America, Prudential provides customers with products and services that include life insurance, annuities, retirement-related services, mutual funds and investment management.

There are several advantages for employers looking to offer Prudential’s financial wellness benefits through the Empyrean platform, including:

  • Easy setup and administration
  • Zero cost implementation for employee-paid products
  • Expanded employee choice
  • EOI Connect and EOI decision status update API capabilities
  • Streamlined data integration and reduced production-ready timelines due to standard EDI templates

Access the full Prudential report, “Why Employers Should Care About Caregiving,” to learn more about how to provide increased financial wellness support to the caregivers in your organization.   

For more information about the Empyrean and Prudential partnership, please contact us at info@goempyrean.com.

Empyrean is an independent third-party administrator and is not affiliated with Prudential.

Group Insurance coverages are issued by The Prudential Insurance Company of America, a Prudential Financial company, Newark, NJ.

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