Empyrean’s Commitment to Corporate Social Responsibility 

Empyrean’s Commitment to Corporate Social Responsibility 

Empyrean’s mission is simple yet profound: “Connecting Benefits, Enriching Lives.” At the core of our existence is a commitment to helping our clients connect their employees and their families to the best benefit programs available. We believe that benefits are more than just perks; they are a tangible expression of a company’s culture, and they play a crucial role in enhancing the lives of employees both at work and in life.  

Our mission is the guiding star that influences every action we take as a company, from the smallest everyday decision to the most significant business strategies. “Connecting Benefits, Enriching Lives” embodies our dedication to driving positive outcomes for employees, their loved ones, and the organizations we serve.  

WE BELIEVE 

Our values, known as “The 5 BEs,” serve as guiding principles that shape how we lead, think, and collaborate within our organization. These values empower us to create a supportive, compassionate, inclusive, and energized workplace, allowing us to make a meaningful difference in the lives of millions every day. 

We understand the profound impact our actions have on the lives of our clients, their employees, and the wider communities we touch. It’s a responsibility we take seriously, and it drives us to support one another and the communities in which we live. 

Sustainability: A Healthy Planet Benefits Everyone

Empyrean is committed to reducing our environmental impact and carbon footprint. We’ve implemented a range of sustainability practices across our operations, including the establishment of our Green Team, an employee group dedicated to promoting sustainability initiatives and educating colleagues on environmental best practices. We also actively encourage our clients to transition to digital environments whenever possible, aiming to reduce paper usage and waste. 

Our transition to more efficient renewable energy cloud services and a hybrid work environment, which promotes virtual meetings and reduces business travel, further demonstrates our commitment to sustainability. We’ve also embraced comprehensive recycling programs and paperless office policies, focusing on digitizing processes to minimize paper usage and waste. Furthermore, our policies encourage reduced energy consumption while promoting environmental awareness. 

Working Together to Improve Our Communities 

Empyrean’s team is passionate about supporting the communities in which we live and work. Through our Empyrean Shares program, we provide our team members with paid time off to volunteer with organizations they are passionate about. We believe in being responsible corporate citizens and sponsor several programs and charitable causes throughout the year, contributing to local causes. 

Our commitment to community improvement extends to events like our bi-annual blood drive, which gives us an opportunity to come together and do good in our communities. We also invest in the future by offering opportunities to the next generation through our internship program and partnerships with local HBCUs. 

Ethical Business Practices: A Foundation of Trust 

We are committed to conducting business in an ethical and responsible manner. Every member of the Empyrean team abides by our code of conduct that outlines our dedication to ethical business practices. We also strive to work with suppliers that meet our rigorous selection criteria, including high sustainability and data security standards. Whenever possible, we engage with suppliers that are certified as minority-owned, women-owned, disability-owned, veteran-owned, or LGBTQ+-owned. 

Diversity, Equity + Inclusion 

We are committed to fostering a diverse, equitable, and inclusive workplace where every employee has an equal opportunity to contribute to the effectiveness of our organization. Our initiatives include policies, procedures, and programs that support the unique needs of our team members, annual compliance training covering diversity, equity, and inclusion, and talent pipeline initiatives. 

We also ensure that inclusive language is used in all our materials and continuously assess our technologies and service approach to address diverse end-user needs and comply with WCAG standards. 

Supporting Total Well-being 

Empyrean prioritizes the health and safety of our workforce, recognizing their significance in ensuring the well-being of our people. Our comprehensive benefit programs, from medical, dental, and vision plans to 401(k) with a company match, are thoughtfully designed to support the physical and mental health, financial wellness, and overall safety of our team members and their families. 

Our commitment to employee well-being extends to disaster recovery and business continuity programs, demonstrating our dedication to sustaining our business and caring for our people.  
 
At Empyrean, we believe in doing the right thing by our clients – and it all starts with doing right by our people.  

Interested in learning more? Read our full corporate social responsibility brochure or reach out to a member of our Empyrean team.  

About Empyrean 

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology and best in class service necessary to accelerate their benefit strategies and bring their benefit programs to life. 

Empyrean’s platform and services were designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures. Focused on total employee health and wellness, Empyrean is dedicated to delivering scalable and tailored experiences that empower participants to better understand, access, and engage with their benefit programs not just at enrollment time, but on a year-round basis. 

Today, millions of participants across the U.S. rely on Empyrean to inform and guide their benefit enrollment and utilization decisions.  
 
Empyrean is a subsidiary of Securian Financial.  

Jen Peery Joins Empyrean as Senior Director of Product Strategy

Jen Peery Joins Empyrean as Senior Director of Product Strategy

Houston, TX. [Oct. 23, 2023] – Empyrean, (www.goempyrean.com), a leading HR technology company focused on personalized benefits and people experiences, is thrilled to welcome Jen Peery as the new Senior Director of Product Strategy. Peery will play a key role in advancing Empyrean’s product strategy to meet evolving client needs and market demands.

Peery brings a wealth of experience and a track record of success in the benefits and healthcare industry. Before joining Empyrean, she was with Benefitfocus for 16 years where she held various roles of increasing responsibility and fostered strong client relationships and optimal service delivery. Her extensive background in different roles will bring a unique perspective to the product team. 

“We’re excited to have Jen join us,” expressed Jim Priebe, Empyrean’s Chief Strategy Officer. “The blend of her vast industry knowledge, exemplary leadership abilities, and an established history of creating and implementing innovative strategies is priceless. She will be invaluable as we take our product offerings to the next level.” 

Peery’s primary focus at Empyrean will be to lead the product management team in developing innovative solutions that meet the diverse needs of our clients while enhancing the end-user experience. She will play a crucial role in ensuring that Empyrean continues to lead in combining top-tier technology with unparalleled service. 

“I am eager to contribute to a company that is as committed to innovation and excellence as Empyrean,” said Peery. “It is an exciting opportunity to work with a team that is dedicated to delivering exceptional solutions that not only meet but exceed the expectations of our clients and their employees.” 

Peery joins Empyrean during a pivotal growth period. The company is expanding quickly and is ready to set new standards in the industry. With increased offerings and enhancements on the roadmap, Peery’s leadership will be essential in guiding the product management team to achieve greater success. 

Jen earned a B.A. from Wofford College. 

About Empyrean 

We believe that everyone deserves a workplace culture that supports their total well-being through benefits.

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology, service-first approach, and focus on people experience to solve pain points and bring benefit strategies to life.

Empyrean delivers a total solution designed to create connected benefit and people experiences that enrich lives, strengthen employer brands, improve workplace cultures, and advance organizational goals.

Through our technology and service, we create scalable, tailored experiences that empower participants to better understand, access, and engage with their benefit programs not just at enrollment, but year-round.

Headquartered in Houston, Texas, Empyrean has additional office locations as well as remote teams located throughout the U.S. 

Empyrean is a subsidiary of Securian Financial (www.securian.com). 

Empyrean Receives Aetna Workplace Well-being Inspiring Change Award

Empyrean Receives Aetna Workplace Well-being Inspiring Change Award

We are thrilled to share that Empyrean has been honored with the distinguished Aetna Workplace Well-being Inspiring Change Award. This remarkable recognition signifies our dedication to enhancing the well-being of our workforce and the impactful strides we have taken to ensure our team members feel supported at work and in life.  

The Significance of the Aetna Workplace Well-being Award 

This recognition from Aetna is the result of a meticulous evaluation of our well-being programs and the extent to which our team has actively participated in them. Empyrean stood out in a competitive field by demonstrating a strong commitment to nurturing a healthy and supportive workplace culture.  

To be considered for this award, organizations must provide a full year’s worth of data on their well-being programs which are thoroughly evaluated for their strategy and design, communications and organizational engagement, and program implementation and adoption.   

The evaluation was conducted by a panel of well-being professionals who meticulously reviewed and scored the effectiveness of each organization’s well-being programs based on pre-defined criteria, ensuring that this recognition is truly well-deserved. 

This accomplishment reflects Empyrean’s belief that everyone deserves a workplace culture that supports their total well-being through benefits. We could not be prouder of this achievement, and we could not be more grateful to every member of our team who not only recognizes the importance of their own well-being, but the well-being of the millions of people who rely on Empyrean to access and engage with their benefits and well-being programs year-round.  

At our core, Empyrean exists to help each of our clients connect their employees and their families to the best benefits programs available to them, building a workplace culture focused on employee well-being both in and outside of work. 

We believe that benefits are one of the most tangible expressions of company culture, and our mission is to connect employees to those life-enriching benefits while driving positive outcomes for employees, their loved ones, and our client organizations.  

As an organization, company culture is the single most important influencer of our individual and company success. We invite you to dive into Empyrean’s Culture Book, and take some time to explore our culture, our mission, and our values.

Empyrean Welcomes Ben Carey to Their Sales Team as Director of Channel Enablement

Empyrean Welcomes Ben Carey to Their Sales Team as Director of Channel Enablement

Houston, TX. [Oct. 18, 2023] – Empyrean (www.goempyrean.com), a leading HR technology company focused on personalized benefits and people experiences, is excited to announce the newest addition to their dynamic team, Ben Carey, as Director of Sales, Channel Enablement. Carey is set to bring his expansive experience, strategic insights, and proven track record in benefits administration to further bolster Empyrean’s growing market presence. 

Carey has had a long-standing career in the benefits administration space and understands the industry’s complex challenges and opportunities. In his last role at Corestream, Carey’s strategic approach to sales, coupled with an unwavering commitment to client satisfaction, consistently resulted in establishing and nurturing long-term client relationships.

“Ben’s arrival marks a significant milestone for Empyrean,” stated Jim Priebe, Empyrean’s Chief Strategy Officer. “His deep-rooted knowledge in BenAdmin, coupled with a remarkable acumen for sales, aligns seamlessly with our vision to expand and enhance our market footprint. We are confident that Ben’s contribution will be pivotal in gaining new partnerships.” 

In his new role, Carey will focus on driving Empyrean’s strategic sales initiatives, optimizing channel partnerships, and enhancing the overall client engagement experience. 

His adeptness in aligning sales strategies with client needs and market trends will be instrumental in fortifying Empyrean’s stature as the preferred partner for employee benefits administration solutions. 

“I am thrilled to be a part of the Empyrean team,” said Carey. “The opportunity to contribute to a growing company that operates with a service-first approach is great. I am looking forward to leveraging my experience to contribute to the team’s ongoing success.” 

Ben Carey’s arrival is timely, aligning with Empyrean’s strategic growth phase. The company is poised to unveil a series of innovative offerings, and Carey’s expertise will be instrumental in steering the sales team to new heights of success. 

Carey earned a B.S. from California Polytechnic State University. 

About Empyrean 

We believe that everyone deserves a workplace culture that supports their total well-being through benefits.

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology, service-first approach, and focus on people experience to solve pain points and bring benefit strategies to life.

Empyrean delivers a total solution designed to create connected benefit and people experiences that enrich lives, strengthen employer brands, improve workplace cultures, and advance organizational goals.

Through our technology and service, we create scalable, tailored experiences that empower participants to better understand, access, and engage with their benefit programs not just at enrollment, but year-round.

Headquartered in Houston, Texas, Empyrean has additional office locations as well as remote teams located throughout the U.S. 

Empyrean is a subsidiary of Securian Financial (www.securian.com). 

Join Empyrean at HR Tech

Join Empyrean at HR Tech

Are you ready to experience benefits in a way you’ve never seen before? Visit Empyrean’s booth at HR Tech 2023 and get ready to discover how to drive success and engage your people with Precision Benefits.

Come see us in the Pitchfest Theater.


Join our experts on Wednesday, October 11th from 12:45 PM – 1:15 PM in the Pitchfest Theater to learn how leading organizations have partnered with Empyrean to personalize benefits adoption by leveraging claims data to create tailored experiences that meet employees where they are – at work and in life.

You Don’t Want to Miss This.


We’re ready to redefine reality. Are you? Visit us at booth 1732 to see for yourself.


Follow Empyrean on LinkedIn, Instagram, and Facebook for live updates throughout the conference!


Technology Spotlight: Engage Your People, Drive Success  

Technology Spotlight: Engage Your People, Drive Success  

Benefits play a central role in advancing every people-related goal within your organization, ultimately driving your total success as a company. HR and benefit leaders spend countless hours and resources designing strategies to support their employees – but these programs are only as strong as an employee’s ability to leverage them.  

In other words, a benefits program is only as strong as an employee perceives it to be. No matter how robust your benefits program is, it won’t have the impact you expect if your people don’t know how or where to engage with these programs.  

Introducing Precision Benefits from Empyrean  

At Empyrean, we understand that your employees are at the heart of your organization’s success. That’s why we’ve meticulously built Precision Benefits to empower your workforce with improved ownership and control over their health, wellness, and financial futures.  

Our innovative platform goes beyond traditional benefits administration, providing your employees with personalized decision support, comprehensive plan reviews, and expense management insights on a year-round basis – not just at open enrollment time.   

By proactively engaging with their benefits, your workforce can confidently make the right choices for their unique situations and circumstances, minimizing unexpected financial burdens while optimizing their well-being.  

Empowering your people through Precision Benefits enhances their overall workplace satisfaction and loyalty, leading to a healthier and more productive workforce. As your employees take charge of their health and financial security, your organization will experience improved performance, reduced absenteeism, and increased employee retention. 

Download this guide to learn more about how Precision Benefits can empower your employees to choose and use the best benefits available.  

Attending HR Tech 2023? Come visit the Empyrean team at booth #1732 to explore a world made better by Precision Benefits.   

The Public Sector’s Unique Employer Value Proposition to Attract Gen Z Talent

The Public Sector’s Unique Employer Value Proposition to Attract Gen Z Talent

Over the last decade, the public sector has grappled with an aging workforce and creating an employer value proposition to create a strong and sustainable candidate pipeline.

While many experts advise public sector employers to invest in upskilling older workers, others still worry about their inability to attract young talent into public service.

Gen Z isn’t just looking for a paycheck. They’re in search of meaning.

Gen Z, which includes individuals born between 1997 and 2012, is entering the workforce with a set of values, expectations, and aspirations that are different than those of their predecessors. Their upbringing has been deeply intertwined with significant global and economic events, technological advances, and cultural shifts that have shaped their perspectives as to what defines an employer of choice and a rewarding career.

Many of the unique values held by this young generation are tied to purpose and meaning, and their intrinsic need to find work that advances the causes they believe in. Extensive studies have found that Gen Z-ers are drawn to mission-driven work and organizations that live up to the values portrayed through marketing and branding.

As Gen Z makes it clear that they are not willing to buy into hustle culture or sell out for a high paycheck alone, public sector employers are offered a unique opportunity to attract and develop this young talent by simply leveraging the public sector’s employer value proposition (EVP).

Leveraging a Strong EVP to Attract Gen Z

Public sector CHROs and HR teams have a unique advantage over private sector employers when it comes to attracting Gen Z talent. There is an organic alignment between what Gen Z-ers are seeking from work and what employment in the public sector can deliver.

Here are some ways that public sector employers can leverage their EVP to attract and retain young workers throughout the employee lifecycle.

#1 – Highlight Mission-Driven Work

Gen Z grew up in an era of profound change, ranging from social justice movements to economic uncertainty, to environmental action. They have also grown up as digital natives, with access to technology and platforms that provide greater visibility into the issues facing not just their immediate communities, but the world at large.

Research has documented Gen Z’s desire to not only work for an organization that is mission-driven, but to perform work that allows them to individually contribute to that greater purpose.

The public sector, by its very nature, is positioned to offer roles that directly influence communities, policy, and society. Public sector employers have a unique opportunity to appeal to this purpose-driven generation, highlighting the impact they can make in their immediate communities or world-wide through public service.

#2 – Showcase Your Commitment to DEIB Programs & Initiatives

Gen Z represents the most racially and ethnically diverse generation in U.S. history, much of which is attributed to a growing percentage of America’s young people being born into immigrant families. They are also the most diverse generation as it relates to identifying as LGBTQIA+, and are cited as the most formally educated population of Americans.

Gen Z-ers have grown to expect their workplaces to reflect America’s growing diversity and to provide workplace cultures that support inclusion and belonging efforts.

Public sector organizations are often ahead of the curve in ensuring diverse representation, with many public institutions prioritizing diversity training and other inclusivity programs. As the private sector quietly cuts back on promises made to foster diverse, inclusive workplaces, public sector employers that highlight their continued commitment to DEIB will have a leg up in attracting younger talent.

#3 – Emphasize a Commitment to Total Employee Health & Well-being

Gen Z has had a front row seat as the generations before them have burned out due to poor work-life balance and a failure to manage physical, mental, and financial health.

Beyond traditional benefits, Gen Z places immense importance on holistic well-being, has broken free from stigmas about seeking mental health support, and seeks roles that offer flexibility and autonomy.

The public sector has traditionally offered not only a rich benefits program, but also a workplace culture that better supports work-life balance than its private sector counterparts through more predictable work schedules.

And for a population that may stay on their parents’ medical plan until they age out at 26, supplementing a medical benefits program with highly desired voluntary and lifestyle benefits is critical to demonstrating a commitment to total employee well-being. Gen Z recognizes the many different components that contribute to overall well-being, and they expect their employer to support them in both work and in life.

The public sector’s ability to deliver benefits, programs, and resources that support an employee’s well-being – both in and outside of work – is critical to attracting Gen Z talent. The public sector’s ability to communicate the value of these programs on a year-round basis is also critical to success.

#4 – Leverage the Power of Your Benefits Program by Providing Personalized Benefits Experiences

While Gen Z values an employer with a commitment to their total health and wellness, a benefits program is only as strong as employees perceive it to be.

A rich benefits program is one of the public sector’s strongest attraction and retention tools, but it can be made even stronger when accompanied by technology that provides employees with individualized benefit experiences that help them choose and use the best benefits available for their unique situations.

Gen Z is a generation of digital nomads that have grown up in the age of technology and are high adopters of artificial intelligence to guide their decision-making. They also have an expectation that technology will serve them as the individuals they are and not as simply part of the masses.   Public sector benefit teams can help Gen Z talent better recognize the value their rich benefit programs offer by providing these tools, improving their ability to attract and retain Gen Z-ers using a strong EVP already in place.

#5 – Position Job Stability as a Competitive Advantage

While often overlooked by Millennials in favor of startup culture, the attractiveness of job stability is making a comeback.

Throughout their lives, Gen Z has seen rampant economic uncertainty, including watching parents experience joblessness during the Great Recession. They also have experienced exceptionally high rates of childhood poverty, with a peak of 23% in 2011 and 2012, and falling to 17% in 2021. Even for those from households above the poverty line, Gen Z-ers are much more likely to come from low-income households than prior generations.

As adults, Gen Z-ers hold high levels of student loan debt and are facing rising housing costs and inflation. Seventy-five percent of Gen Z-ers report that they can’t pay their bills on time, and have increased their levels of non-mortgage debt more than any generation in recent years.

While Millennials made a name for themselves as job hoppers, the Gen Z population will likely value workplace stability and job security. The average tenure for a public sector employee is 6.7 years, which is significantly higher than 3.8 years in the private sector.

Gen Z, having witnessed economic downturns and the uncertainties of gig economy jobs, values the stability offered by the public sector. Gen Z-ers are positioned to see the promise of consistent benefits, job security, and structured progression. Public sector employers that empower candidates to recognize job stability does not stifle career growth and is a strong EVP will do well in attracting Gen Z workers.

#6 – Place Value on Professional Development, Continuous Learning & Opportunities for Advancement

While job security is a key EVP to attract Gen Z talent, it is important to demonstrate that this stability does not come at the expense of opportunities for growth.

According to recent research, Gen Z employees view career advancement and professional development opportunities as clear indicators of a healthy workplace culture, and are one of the highest offerings young talent values when considering a role.

Contrary to the belief that the public sector lags in professional development, many government bodies invest heavily in training their workforce. The public sector often offers opportunities for further studies, workshops, and certifications, ensuring employees stay updated, relevant, and positioned for growth.

While the public sector might not offer the rapid vertical growth seen in startups, its vastness provides diverse opportunities that Gen Z highly values. Public sector employers need to showcase transparent growth pathways that clearly outline career progression paths and the skills required for advancement.

Gen Z is also a group that values horizontal growth opportunities as they diversify their skillset, and the public sector offers a variety of role types young workers can explore. They also expect clarity into objectives and the immediate impact of their work. The structured nature of public sector projects can provide this clarity, and create clear timelines for when and how horizontal advancement could work to Gen Z’s advantage.

The public sector is also well positioned to offer mentorship programs, creating an opportunity to not only engage and develop younger workers, but their more tenured counterparts as well.

Gen Z talent expects their employer to invest in their growth and development, with clear career pathing and opportunities for growth. By leveraging the talent of older generations and showing clear paths for advancement, the public sector can attract new and diverse talent that may have otherwise overlooked the value of their EVP.

Conclusion

The public sector has a unique opportunity to leverage EVPs already in place to attract younger talent and improve the employee experience for all members of its workforce.

With its mission-focused roles and growth opportunities, traditionally rich benefit programs, and ability to provide strong workplace cultures that support total well-being, the public sector is strongly aligned with the values of our youngest generation of workers.  

Learn more about how Empyrean can help your public sector organization build a better culture through benefits. 

Innovating With Intelligence: How Empyrean Leverages AI for Superior Service 

Innovating With Intelligence: How Empyrean Leverages AI for Superior Service 

Artificial Intelligence is shaping and changing the future of work as we know it. From virtual assistants to chatbots and facial recognition, the world is officially entering the peak era of AI – and so is Empyrean. As part of our most recent product enhancements, we’ve integrated AI technology into our Service Center operations to empower our team members and improve efficiency to deliver unparalleled service and unwavering support to our clients and their employees.  

We interviewed Empyrean’s Vice President of Member Service & Service Center Strategy, Freddie Berberena, to delve into the strategic rationale behind Empyrean’s AI Service Center adoption and the recent breakthroughs that have propelled AI from being a tool that once required extensive management to a self-learning marvel.

Why did Empyrean decide to leverage AI for our Service Center? 

We’ve been watching the AI space for many years and were early adopters of some of its elementary capabilities. Unfortunately, it wasn’t so easy to add or update information back then, and these tools required a lot of teaching and management since they couldn’t learn by themselves…until recently!  

Of course, you’ve probably heard a lot about ChatGPT and how it’s capable of imitating human thinking and tone. What’s really changing the game is the method behind it, called the Large Language Model (LLM). In the past, you had to teach the technology what words to listen for and then build out a repository of answers for it to learn and replicate. Now we can expose AI to a much broader set of information. 

With improved Natural Language engines, AI understands different words that have the same meaning and can now teach itself answers to questions based on the information it’s fed. Essentially, we’re teaching AI in a similar way to how we teach humans to assist customers.  

Wait…we’re not replacing our highly trained Service Center team with AI, right?  

Never! AI is going to make our Service Center support more automated and easier for employees to use on their own. One of the biggest benefits is that employees will be able to get answers to their questions 24/7 without having to call our support line. This will be hugely beneficial, especially for people who prefer not to speak with a live agent.  

That said, there are a myriad of complex and sensitive situations that will always require human empathy and support from a trained agent. AI will be most helpful in solving simple tasks such as password resets and providing general plan information, which will allow our Service Center agents to focus on more complex scenarios and questions.

We know that not everyone will be open to AI assistance – and that’s ok! Employees calling in to our Service Center will always have the option to talk to a live representative, no matter their reason for calling.  

How is this going to improve the Service Center experience for our clients and their employees? 

As we touched on earlier, the two main benefits that members will experience are access to 24/7 support and getting that support through whichever channel they prefer. Customers want efficient, user-friendly service, and we’re finding that more and more people prefer not to talk to a live agent.

We’re also leveraging tools that members can’t see, but will benefit from. Thanks to AI, our Quality Program is now able to review 100% of the calls that come into our Empyrean Service Center. Better yet, it can look for and report on behaviors we find important and notify managers in real time if the tool identifies an issue with a call (such as an upset caller).  

Since the tool can listen to calls as they come in, it also helps our Service Center team by providing them with information about the caller’s request. For example, if an employee calls in with questions about HSA contribution maximums for the year, our tool will automatically pull out that information and provide it to the agent, so they don’t have to spend time searching for the answer and putting the caller on hold. It’s a win-win!  

How are we going to measure the success of this new functionality? 

We’ll measure the success of our AI capabilities based on how much our callers like, use, and engage with our tools. If employees can get the information they need when they need it, it will be a great experience for them – and that is what matters most to us. We’ll also see this functionality reduce the amount of time callers need to spend on a call or chat with us, allowing them to get on with the rest of their busy day.

I recently read a Forbes article that said “47% of Gen Z will walk away from a brand after a single bad customer service experience, so every interaction matters.” This hit home for me, and is exactly why Empyrean will always operate with a service-first and people-first approach. We have trained our Service Center agents to harness the power of our AI tools with the understanding that they are responsible for creating a phenomenal customer experience every time.  


As AI continues to usher in a new era of possibilities, Empyrean has seamlessly integrated its capabilities into our Service Center to better support our clients and their employees. By embracing the dynamic power of AI, we remain committed to elevating customer experiences, ensuring access to top tier support, and prioritizing a service-first approach where innovation and empathy coincide for an exceptional people experience every time.  

Interested in learning more about our latest product enhancements? Check out our full 2023 Summer Release Notes here


 

Does Your WorkTech Stack Support Your DEIB Efforts?  

Does Your WorkTech Stack Support Your DEIB Efforts?  

Why Workplace Accessibility is About So Much More than the ADA     

When the Americans with Disabilities Act (ADA) was passed in 1990, it was a landmark civil rights law prohibiting discrimination “against individuals with disability in all areas of public life, including jobs, schools, transportation, and all public and private places that are open to the general public.” This included ensuring that people with disabilities – permanent and temporary – are given access to the same opportunities as everybody else through reasonable accommodations to a job or work environment.  

While the ADA has set important standards for accommodating employees with disabilities, going beyond the ADA to create an inclusive workplace requires a shift in mindset from one of mere compliance to one of inclusivity and belonging. Building a truly inclusive workplace means considering more than just legal requirements, and fostering a workplace culture where people feel truly valued.  

An inclusive workplace acknowledges and respects the entire spectrum of human abilities, recognizing that everyone brings unique strengths and perspectives to the table, regardless of physical ability, learning style, or sensory perception.

The positive organizational outcomes driven by diverse and inclusive organizations are well documented. In fact, 87 percent of the time diverse teams make better decisions than non-diverse teams, inclusive teams are shown to be over 35 percent more productive, and inclusivity is known to be a key aspect of a healthy workplace culture. 

However, even if an organization is committed to its DEI efforts, if the technology it uses is not accessible, it limits its potential to create a fully inclusive workplace where all team members feel like they belong. 

Tech Accessibility is Workplace Accessibility  

The workplace has changed significantly in the 30 years since the ADA was signed into law. As reliance on technology continues to grow across U.S. workplaces, so too does the need to ensure that everyone can access and benefit from digital advancements. 

According to a recent Gartner report, the average desk worker uses more than 11 applications each workday, up from just six in 2019. The pandemic also created a shift towards organizations expanding their WorkTech stack to include new collaboration, productivity, and HR tools. HR technologies that include self-service capabilities have also grown in popularity, including benefits administration technology.

The digitization of the modern workplace has dramatically shifted the way people work. As this evolution continues, ensuring the accessibility of workplace technology and the tech used to support employees becomes even more critical. 

Tech accessibility is at the heart of workplace inclusivity. It ensures that individuals with disabilities can participate fully and meaningfully in all aspects of work. It also acknowledges the variety of ways that people interact with technology, be it due to physical disability, age-related limitations, or other factors like neurodiversity.

Empyrean’s User Experience Team is led by Belinda McCall, Director of UX, who has a clear and unwavering passion for ensuring that our technology is designed to be accessible to everyone, regardless of ability. 

We sat down with Belinda to learn more about Empyrean’s approach to accessible tech, how and why it’s important, and the passions that drive her on her quest to ensure everyone can use the Empyrean platform to make better benefits decisions for themselves and their families.

Hi Belinda, we are excited to sit down with you today. To start, how do you define tech accessibility and what does it mean to you?  

Thank you. I am excited to share my passion for accessibility and our approach to it here at Empyrean.  

I have a holistic view of what it means for something to be accessible. For me, it’s about people being able to have an experience. That doesn’t mean that everyone has to have the exact same experience, because we all interact with the world differently. But everyone should be able to have an experience that allows them to complete a task or reach a goal. In other words, everyone must be able to participate in an experience. 

Technology plays a significant role in our work lives. It helps us manage our tasks and enables us to communicate, collaborate, and create in incredibly efficient ways. If an employee cannot interact with their organization’s technology because it’s not designed with accessibility in mind, they are unable to participate, complete their job responsibilities, or reach their goals.  

They will never be able to fully connect with their organization, or fully feel like they belong.

Why are you so passionate about creating user experiences that are accessible to everyone?

For me, accessibility is synonymous with inclusivity. We all want to feel like we are a valuable part of something and that we belong. The feeling of belonging, or not belonging, can have a tremendous impact on how one experiences the world.

As a deeply empathic child, and now adult, I always remember the feeling of being “the new kid in school.” The feeling of not belonging, of feeling forgotten or ignored, always stuck with me – that feeling that you’re not part of the group or not part of the community. It’s a terrible way to feel for any stretch of time as a child or an adult.  

My goal is to remove any barrier that I can to ensure that the people who rely on Empyrean never feel forgotten, ignored, or like they don’t belong. Nobody should have to face any more difficulties than they’re already navigating. 

Helping people feel like they belong goes way beyond digital accessibility and I feel lucky that I get to lead a team that makes sure each person using the Empyrean platform has a great experience and feels like they belong.  

What shaped your passion for tech accessibility?  

Earlier in my career, I supported the Computer/Electronic Accommodations Program (CAP) that was a part of the Department of Defense (DoD). The work I performed in this role opened my eyes to all the different ways people need technology to be accessible and how we play an important role in ensuring that accessibility. 

CAP provides assistive technology (AT) and devices as reasonable accommodations (RA) to support individuals with disabilities and wounded, ill, and injured Service members throughout the Department of Defense in accessing information and communication technology. 

As a part of my support to CAP, I worked with stakeholders and software engineers to manage the development and accessibility of their public-facing website and their internal request and procurement system. Additionally, every deliverable I created – every email, prototype, PDF, and document – all had to be accessible. The steps it took to ensure accessibility looked different for each deliverable provided. 

My work took on a new meaning and the experience prompted significant and lasting shifts to my own behavior. One of the first things I learned was that my presentation style had to change. A great example of this was during one of my first stakeholder presentations, where one of the people in the room was unable to see and another was unable to hear.  

I quickly realized that I needed to properly describe any visuals so that everyone in the room could follow. I needed to talk at a slower rate so that the sign language interpreter could translate what I was saying. Finally, I realized that I needed to present concepts in bite-sized chunks and pause to answer any questions before moving to the next concept or idea. 

By presenting in this way, it made my presentation easier to comprehend for everyone, not just a few select stakeholders. Again, it comes down to making people feel like they belong and that they can actively participate. As the presenter, it was my responsibility to set that standard and uphold it. Everyone in that room needed to understand what I was presenting because their feedback and participation is valuable. People are valuable.

Additionally in that role, I learned about the technical aspects and laws related to accessibility such as web content accessibility guidelines (WCAG), the Americans with Disabilities Act (ADA), and Section 508 compliance. But underneath all those legal requirements – at the root of everything – what I was really learning was how to empower people to have a meaningful and positive experience regardless of their abilities. 

Why should everyone care about accessibility?  

I truly believe that an accessible work environment is better for everyone. Not only does having an accessible workplace signal that your employer cares about your well-being, but you truly never know when you yourself will benefit from it directly.  

Accessibility isn’t only important for people with permanent disabilities, it’s for every person of every ability. When you design an experience with accessibility in mind from the beginning, it can create an improved experience for all of us.  

When we think about disability, we oftentimes just think about permanent mental or physical limitations. But there are temporary disabilities, like injuries. For example, I had a recurring wrist injury years ago and was unable to use the hand that moves my computer mouse – that is a temporary disability where I benefited from tech accessibility.

There are also situational disabilities. Consider the new mother who has a sick baby crying loudly next to her, but today is the deadline for her to register for her health benefits. Her deadline is looming but she’s unsure of what benefits she needs, so she’s trying to watch a video that tells her what a certain benefit is or about the coverage it provides. If the video has closed caption capabilities it is accessible to her in her moment of need. And that matters.  

How does Empyrean’s shared passion for tech accessibility set us apart?  

Our commitment to building accessible experiences means that accessibility is at the forefront of our minds and not an afterthought.  

Many organizations design things and then figure out how to make them accessible. Our team makes sure our platform is accessible from the start.  

Designing with accessibility in mind is built in to our everyday processes. And that culture of inclusivity filters throughout the Empyrean organization to our developers, our designers, executive leadership, and everywhere else.  

For us, technological innovation isn’t solely about creating new gadgets or systems—it’s also about enabling more people to use them. 

Our UX team is also constantly learning and advancing our skill sets. We are all enrolled in online coursework at Deque University, which specializes in training in every area of digital accessibility. 

We’ve come a long way to recognize the different types of accommodations someone might need – whether it be at home, in the classroom, or at work. We keep all categories and types of disabilities in mind when we are designing Empyrean’s user experience.  

In addition to our developers following best practices for writing accessible code, we frequently consider the wording or instructions we provide on screen. We know that in this country there is already a knowledge gap when it comes to employee benefits, so we take care to be as concise and clear as possible with our language.  

Some of the other aspects of design we consider are font, icon, and component styles that are all tied to a design system created with accessibility in mind.

We are proud that we play such an important role in building positive people and benefit experiences that help everyone – regardless of their abilities – thrive and succeed in the workplace.  

By actively creating a more inclusive workplace, we not only help those with disabilities to thrive, but we also foster a healthier, more creative, and more productive environment for all. In the end, a truly inclusive workplace isn’t just about compliance – it’s about demonstrating our commitment to dignity, respect, and equity for all.  

Editor’s Note: Belinda’s passion for tech accessibility extends beyond the Empyrean platform. She will also be leading the charge in ensuring the accessibility of all Empyrean market-facing assets, including the upcoming redesign of the Empyrean corporate website.

Elevate Your BenAdmin RFP to Drive Improved People & Benefits Experiences

Elevate Your BenAdmin RFP to Drive Improved People & Benefits Experiences

Employer-sponsored benefits play a key role in any organization’s ability to achieve its people-related goals, whether it be through building a positive workplace culture, better attracting and retaining talent, supporting diversity and inclusion, or improving employee health and wellness.

But the success of your benefits program is about far more than plan design. To be truly successful, your people need to be able to recognize the value of their benefits, understand how to choose and use the best benefits available for their unique situation, and then make the connection between these benefits and your company culture.

Research has shown that employees cite the need for better benefits as a top driver for finding a new role. However, 58% of U.S. workers who quit their job in 2021 said the benefits offered by their new employer were the same or worse than at their last job.

This raises an important question: If your employees understood the value of the benefits program they already had, would they have jumped ship?

This data and many similar studies make it clear that employees need help understanding the value and impact of their HR and benefits programs.

HR and benefits leaders also need support in the form of a strategic partner to help them leverage the value of their benefits to help them meet their people-related goals and the goals of their overall organization.

Finding the right strategic partner starts with your RFP.

As the impact of your benefits program continues to broaden, so does the influence of your benefits administration technology and service partner.

To help you take a more strategic approach to evaluating a potential BenAdmin vendor, we have developed key RFP questions and prompts designed to help you find a partner that can improve your people and benefits experience, and ultimately, your bottom-line results.

Download our strategic guide for insight into how you can expand the breadth of your BenAdmin RFP to find a partner that can holistically support the organization you are today and the one you strive to become in the future. 

Empyrean Acquires Employee Communications and Engagement Platform and Launches +YOU, a Holistic Solution That Improves Employee Productivity, Wellbeing, and Retention

Empyrean Acquires Employee Communications and Engagement Platform and Launches +YOU, a Holistic Solution That Improves Employee Productivity, Wellbeing, and Retention

Houston, TX. [Feb. 20, 2023] Empyrean, (www.goempyrean.com), a company committed to building better corporate cultures through benefits, today announced the acquisition of employee communication and engagement platform Enspire.

Through the acquisition, Empyrean adds an expanded people-centric dimension to its innovative benefits administration technology and compassionate support services. Called +YOU, the new solution integrates Enspire’s employee communication and engagement technology with Empyrean’s benefits administration platform to become a fully customizable and employer-branded people experience — a single front door to an employer’s suite of tools for employee productivity, wellness, communications, and benefits.

“The combined value of Empyrean and Enspire sets a new standard for the way organizations support and communicate benefits and other HR initiatives with their people,” said Rich Wolfe, CEO of Empyrean. “Our new +YOU solution advances our ability to create a better people experience throughout the entire employee lifecycle. Clients can put their brand and culture centerstage while eliminating the need for employees to search across disconnected carrier and wellness apps or the company intranet to find the resources they need. We bring it all together, all in one place.”

As part of Empyrean, Enspire will continue offering a stand-alone communication and engagement platform for employers.

“Enspire solves employee needs by integrating all employee communication and resources enterprise-wide into one custom-branded employee app,” said Amanda Wiles, Enspire CEO and Founder. “Improving employee experiences and productivity results in a positive company culture and impressive employee retention.”

Today, Empyrean clients leverage the company’s well-established and proprietary AI-enabled benefits technology. This technology provides employees with personalized benefits recommendations and guidance based on the individual’s own health data while offering visibility into likely future healthcare needs and associated costs. With Enspire’s technology, employers can offer their people a single connection point for all of their HR initiatives and take advantage of a simplified, self-service digital hub to easily deliver personalized employee notifications or targeted campaigns. The integration of technology from both companies will ultimately create more opportunities to connect people to the benefits they need, right when they need them, through a mobile application that they will want to use every day.

With Empyrean’s new +YOU solution, employers will also have access to advanced data analytics that track employee engagement, retention, satisfaction, and benefits utilization. Enspire’s approach to employee communications has helped companies reduce turnover by as much as 50%.

“We have been a customer of both Enspire and Empyrean, separately, for many years, and have seen a tremendous increase in benefits adoption and engagement from our highly dispersed workforce,” said Felicia May, Benefits Director at NexTier Oilfield Solutions. “We attribute that change to the power of having a single company app, empowered by Empyrean’s benefits administration capabilities. I can’t wait to see what’s to come now that these two innovative companies have joined forces.”

Benefits consultants and advisors deploying Empyrean’s new +YOU solution for their clients will see increased levels of benefits engagement, adoption, and utilization. Clients already using Empyrean’s benefits technology report two times the adoption rate of voluntary benefits offered. With the new capabilities, Empyrean expects that level of user engagement to escalate even further, making it an unrivaled strategic partner to HR organizations and companies looking to engage and retain employees.

Learn more about +YOU from Empyrean.

About Empyrean
We believe that everybody deserves a workplace culture that supports their total well-being through benefits. Since 2006, Empyrean has provided hundreds of employers of varying size, industry, and benefit plan complexity with the innovative technology and best-in-class service necessary to accelerate their benefits strategies and bring their benefits programs to life. Empyrean’s platform and services are designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures for over 5 million people. With our +YOU solution, clients can deliver a holistic employee experience to help HR and benefit leaders simplify the work technology stack for all of the HR initiatives designed to improve employee productivity, well-being, and retention. Visit us at goempyrean.com.

About Enspire
Enspire is a private employee communication and engagement platform that integrates all employee communication into one app custom built to reconnect your employee experiences with your brand. Enspire provides a digital communication platform, team of digital strategy experts, and an analytics engine for engagement intelligence proven to advance employee engagement, productivity, and retention. Visit us at enspire.com.

MEDIA CONTACT:
Tony Spangler
817-798-3371
tony@thestarrconspiracy.com

Why Your People Experience Matters More Today than Ever Before

Why Your People Experience Matters More Today than Ever Before

A Connected and Personalized People Experience Can Help You Overcome 2023’s Top Employer Challenges 

The past few years have presented challenge after challenge for employers, making it harder than ever for HR teams to support their people and reach their goals. Workforces are more dispersed than ever, turnover is high, engagement is low, and it continues to be a candidate’s job market.   

But regardless of these challenges, organizations committed to creating connected, personalized people experiences have been able to strengthen their employer brand, and with it, raise their levels of engagement, retention, and the overall well-being of their people.

What is a People Experience?

Organizations are made up of people; individuals working towards a common goal but each with their own unique perspectives, backgrounds, experiences, and motivators.  

The way your teams experience and connect to your company culture and benefit programs influence everything from engagement to retention to performance – each of which has a tremendous impact on HR and organizational success.    

A strong, strategically executed people experience and benefits strategy should be leveraged by HR and benefits leaders to advance all people-related goals. The key to leveraging benefits success to advance your broader HR goals is delivering these life-enriching benefits through a personalized, connected people experience.  

Today’s Top Employer Challenges  

Here are some of the top challenges employers are facing today that can be improved by offering a strong people and benefits experience.  

Talent Attraction

Even through today’s economic uncertainties and highly publicized layoffs, the January 2023 jobs report showed that the unemployment rate continues to hover around 3.4 percent.  

Even before they apply for a position, your potential new hires begin to engage with your employer brand. A strong candidate experience drives your ability to attract talent, and your Talent Acquisition teams need reliable tools to leverage your company culture and benefits programs to compete in today’s competitive market.  

Engagement & Retention

A recent study conducted by Monster.com found that a staggering 96 percent of U.S. workers will be looking for a new job in 2023. Forty percent of those surveyed say they need to find a higher-paying position due to inflation and rising costs of living.  

Employees often overlook the value of their total rewards package and other workplace benefits like a strong culture, flexible work arrangements, and opportunities for professional development and advancement.  

To engage and retain talent, it is critical that you deliver positive, personalized experiences that make each person within your organization feel valued and supported as the individuals they are – or your talent will look elsewhere without hesitation.  

It can be hard for people to recognize the value you bring as their employer. A rich benefits program has been traditionally a disconnected one, experienced through different carrier apps, your intranet, and even corporate email.  

A connected and centralized people experience brings together all that you offer as an employer – better demonstrating to your teams just how you’re supporting them in both work and in life in a way that is tailored to their unique situation, lifestyle, and life stage.  

Increased Benefit Expectations 

Today’s consumers have nearly unlimited choices when it comes to purchasing items they need and want.  

Benefits and healthcare are no different, putting employers and the entire health system under more pressure than ever to transform the consumer experience and provide transparent, easy-to-navigate health and wellness experiences.  

A positive benefits experience not only drives well-being for your people, but also demonstrates the value of the benefits you offer as their employer. Connecting benefits into one experience empowers your team to choose and use the best benefits for them while optimizing their value.  

Benefit Education Gaps   

Even as people demand more from their benefits programs, benefits education gaps persist. According to a recent Aflac study, nearly 3 in 5 employees spend less than 30 minutes researching their benefits, with 24% of those surveyed reporting spending less than five minutes.  

Your employees need year-round guidance on choosing and using the best benefits available for their unique situations and circumstances. Creating personalized messages and experiences guides your people towards better benefit enrollment, adoption, and utilization decisions, improving the wellbeing of both your people and their loved ones.  

Centralizing benefit experiences and communication points also increases levels of benefit engagement while offering more opportunities to educate your people about how to find and use the best resources available to them in ways that improve overall benefits and workplace satisfaction.  

Diversity, Equity, Inclusion & Belonging 

The positive influence of diverse and inclusive workplaces on organizational success has been well documented. Diverse and inclusive workplaces are tied to:  

  • Higher revenue growth 
  • Greater readiness to innovate  
  • Increased ability to recruit a diverse talent pool  
  • 5.4 times higher rates of employee retention  

No matter how rich your benefits program is, you may be delivering it in an inequitable, non-inclusive way. Your people need to understand how the benefits you offer specifically support them today in their current situation while setting them up for success tomorrow.  

Unless benefits are delivered in a way that feels personalized for each member of your population at any life stage or circumstance, no one will feel like they belong.  

Dispersed Workforces 

Whether you have an in-office, hybrid, or remote-first workplace, or if you have a high population of front-line and deskless workers, today’s workforce is more geographically dispersed than ever before.  

Employers that are strategic and thoughtful about how to engage workforces scattered across different locations by creating one centralized, accessible communication channel will find the most success in connecting their people to their culture.  

Lack of Financial Security Impacting Employees  

U.S. workplaces lose an estimated $500 billion dollars each year due to lost productivity tied to personal financial stressors plaguing their employees.  

Due to the rising cost of consumer goods, more than a third of all American workers report that they made a difficult healthcare decision in the past year, including having to choose between paying for a prescription or medical treatment and other household bills.  

More than 84 percent of employers report increased retention as a result of their financial wellness benefit offerings. As your people navigate rising expenses and other financial insecurity, they are relying on you to help them make informed and educated financial wellness decisions that are right for them today and in the future. Employees value this type of support and guidance, and a connected people experience can help them optimize the financial wellness programs you offer.  

Are you ready to change the way you think about your people experience?

If you’re ready to change the way you think about your people experience, we can help.  

+YOU is a single entry point that connects your people to your company culture and all the benefits and resources you’ve invested in to support them – from one centralized place.  

Learn how NexTier leveraged +YOU to connect its dispersed, deskless workforce amidst 41% headcount growth.

Empyrean Welcomes Tim Purkis as Director, Sales – Public Sector to Their Growing Sales Team

Empyrean Welcomes Tim Purkis as Director, Sales – Public Sector to Their Growing Sales Team

Houston, TX. [Dec. 2, 2022] Empyrean, (www.goempyrean.com), a leading technology and service-centric employee benefits administration provider, has announced that Tim Purkis has joined the organization as Director of Sales, Public Sector.

“Tim joins us with over 15 years of deep industry experience, specifically helping organizations in the public sector solve their benefits-related challenges,” said Mike Lee, Empyrean’s VP, Sales. “Public enterprises face many obstacles not experienced by private entities, and these are issues that Tim has vast experience in solving.”

The majority of Purkis’ career has included time spent in sales positions of increasing responsibility with companies like Businessolver, Vimly, Mass Mutual, and Benefitfocus, acting as a true partner and advisor throughout the benefits lifecycle and journey.

Purkis has helped countless state and local municipalities, higher education institutions, public school districts, and other entities solve unique benefits-related challenges faced by organizations in the public sector. 

“Empyrean has a rich history of surpassing client expectations and with a clear focus on the public sector space, the sky is the limit,” added Purkis. “Our very high retention rate and even higher NPS score (especially on the implementation side) give me a great amount of confidence in our ability to deliver on our clients’ needs.”

Purkis joins Empyrean during a time of accelerated growth, as the organization continues to add new clients across the west coast and all U.S. markets. Amidst this growth, Empyrean has launched several new and enhanced offerings, including customized microsite capabilities and an upgrade to their mobile app, EmpyreanGO.

Recently, Empyrean launched a free, interactive online Benefits Maturity Assessment designed to help HR and Benefits leaders understand the full impact of their benefits function. Derived from data collected in an Empyrean-sponsored research study conducted by HR analyst firm NelsonHall, the assessment measures the sophistication of a benefit function against five key indicators identified in their joint research.  

Tim earned a B.S. from Utah State University and an M.A. from the University of Phoenix. He resides in California with his wife and four sons. Tim and his wife are passionate volunteers, and in 2005 founded Friends of NICU, a 501c3 non-profit organization dedicated to providing the financial resources necessary to help parents of NICU patients spend more time with their babies.

About Empyrean

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology and best in class service necessary to accelerate their benefits strategies and bring their benefit programs to life. Empyrean’s platform and services were designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures.

Today, more than 4.6 million participants across the U.S. rely on Empyrean’s cutting-edge systems and top notch support teams to inform and guide their benefit enrollment and utilization decisions. Focused on total employee health and wellness, Empyrean is dedicated to delivering a scalable and tailored benefits experience for all employees and their families by combining innovative technology with employee-centric services to empower participants to better understand, access, and engage with their benefit programs not just at enrollment time, but on a year-round basis. 

Empyrean’s technologies and services empower employees to not only better understand the value of the benefit programs offered to them, but to then connect with these benefits in a way that drives better outcomes for themselves, their families, and their organization. 

Headquartered in Houston, TX, Empyrean has additional office locations in Minneapolis, MN and Nashville, TN, as well as remote teams located throughout the U.S. 

Empyrean is a subsidiary of Securian Financial (www.securian.com). 

MEDIA CONTACT:
Brienne Driscoll
Head of Content & Communications
Empyrean
bdriscoll@goempyrean.com

Empyrean Adds Peter Magazzu to Rapidly Expanding Sales Organization

Empyrean Adds Peter Magazzu to Rapidly Expanding Sales Organization

Houston, TX. [Nov. 4, 2022] Empyrean, (www.goempyrean.com), a leading technology and service-centric employee benefits administration provider, has announced that Peter Magazzu has joined the organization as Director of Business Development. In this role, Magazzu will concentrate on the continued expansion of Empyrean’s presence across the Mid-Atlantic, developing employer and broker relationships in this region.

“Peter joins us with extensive experience in the benefits industry working with plan sponsors, brokers, and carriers,” said Chris Rossi, Empyrean’s VP Sales for the eastern region. “He is one of several key hires we’ve added to the Empyrean sales team in 2022, and his strong leadership and collaboration skills make him a great addition to our team.”

An industry veteran, Magazzu has developed his career in the insurance and benefits space with companies including Fidelity Investments, ADP, and Businessolver.

“In my over 20 years of professional experience, I’ve seen great technology. But Empyrean’s ability to combine innovative technology with their service-first approach is unique and what employers are looking for,” added Magazzu. “We have an experienced client-centric team at Empyrean and I’m excited to show customers the value we can bring to the table.”

Magazzu joins Empyrean during a time of accelerated growth, as the organization continues to add new clients across the east coast and all U.S. markets. Amidst this growth, Empyrean has launched several new and enhanced offerings, including customized microsite capabilities and an upgrade to their mobile app, EmpyreanGO.

Recently, Empyrean launched a free, interactive online Benefits Maturity Assessment designed to help HR and Benefits leaders understand the full impact of their benefits function. Derived from data collected in an Empyrean-sponsored research study conducted by HR analyst firm NelsonHall, the assessment measures the sophistication of a benefit function against five key indicators identified in their joint research. 

Magazzu attended Curry College of Milton and resides in the Greater Boston area.

About Empyrean

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology and best in class service necessary to accelerate their benefits strategies and bring their benefit programs to life. Empyrean’s platform and services were designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures.

Today, more than 4.6 million participants across the U.S. rely on Empyrean’s cutting-edge systems and best in class support teams to inform and guide their benefit enrollment and utilization decisions. Focused on total employee health and wellness, Empyrean is dedicated to delivering a scalable and tailored benefits experience for all employees and their families by combining innovative technology with employee-centric services to empower participants to better understand, access, and engage with their benefit programs not just at enrollment time, but on a year-round basis.

Empyrean’s platforms and services empower employees to not only better understand the value of the benefit programs offered to them, but to then connect with these benefits in a way that drives better outcomes for themselves, their families, and their organization.

Headquartered in Houston, TX, Empyrean has additional office locations in Minneapolis, MN and Nashville, TN, as well as remote teams located throughout the U.S.

Empyrean is a subsidiary of Securian Financial (www.securian.com).

MEDIA CONTACT:
Brienne Driscoll
Head of Content & Communications
Empyrean
bdriscoll@goempyrean.com

Kimberly Longerbone Joins Empyrean as Vice President of Information Technology

Kimberly Longerbone Joins Empyrean as Vice President of Information Technology

Houston, TX. [Oct. 27, 2022] Empyrean, (www.goempyrean.com), a leading benefits administration technology platform and service provider, has announced that industry veteran Kimberly Longerbone has joined the organization as Vice President of Information Technology.

As a leader in the technology field, Longerbone will use her wide-ranging IT background, extensive healthcare experience, and IT service management knowledge to drive the strategic development and execution of Empyrean’s technology. With a proven track record of building and leading world-class, service-oriented IT organizations and operations, she will contribute to Empyrean’s growth by mobilizing automation and innovation through proven service delivery models.

“Kimberly brings an invaluable mix of operational leadership experience and a dynamic technology background that spans all areas of IT,” said Empyrean’s Chief Information and Technology Officer, Kelly Clark. “She will be critical to the development and execution of Empyrean’s vision and priorities.”

Prior to joining the Empyrean team, Kimberly served as the Assistant Vice President of Infrastructure, Security & Data Services at Health e(fx) and worked at Hennepin Healthcare Systems where she led Enterprise Technology and Applications, as well as IT Customer Care. She has also held similar leadership roles at UnitedHealth Group/Optum, IBM, and Xcel Energy.

This month, Empyrean launched its new online Benefits Maturity Assessment designed to help HR and Benefits leaders understand the full impact of their benefits function. Derived from data collected in an Empyrean-sponsored research study conducted by HR analyst firm NelsonHall, the assessment measures the sophistication of a benefit function against five key indicators identified in our research. 

“Empyrean is a fast-paced, rapidly growing technology company that is a market leader in the benefits space,” said Longerbone. “The potential for growth and value creation is tremendous, given the dedicated and passionate people that make up the Empyrean family. Technology is an integral component of service delivery, and I am incredibly excited to be a part of the team.”

Kimberly earned a Bachelor of Arts and Master of Science degree from Minnesota State University. She holds a Project Management Professional (PMP) certification, as well as numerous certificates in ITIL Service Management and Asset Management. Kimberly was a recipient of CIO Magazine’s “Ones to Watch Award” in 2018 and resides in Minneapolis, MN.

About Empyrean

Since 2006, Empyrean has provided employers of varying size, industry, and benefit plan complexity with the innovative technology and best in class service necessary to accelerate their benefit strategies and bring their benefit programs to life.

Empyrean’s platform and services were designed to create connected employee benefit experiences that enrich lives, strengthen employer brands, and improve workplace cultures. Focused on total employee health and wellness, Empyrean is dedicated to delivering scalable and tailored experiences that empower participants to better understand, access, and engage with their benefit programs not just at enrollment time, but on a year-round basis.

Today, more than 4.6 million participants across the U.S. rely on Empyrean’s cutting-edge platform and top-notch support teams to inform and guide their benefit enrollment and utilization decisions.

Headquartered in Houston, TX, Empyrean has additional office locations in Minneapolis, MN and Nashville, TN, as well as remote teams located throughout the U.S.

Empyrean is a subsidiary of Securian Financial (www.securian.com).

MEDIA CONTACT:
Brienne Driscoll
Head of Content & Communications
Empyrean
bdriscoll@goempyrean.com

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