Our unique process of implementing your benefits program on the Empyrean platform. It’s efficient, effective, and dare we say, fun!?

When you decide to make a change to your benefits administration solution, your new system implementation is the critical first step to your success. That’s why we strive to create the best experience possible for you, your team, and your benefit partners. Your ‘Day One’ team is named and integrated during the sales process, ensuring a seamless transition from winning your business to earning your trust.


We take in all of your plan information and use it to create a Business Requirements Document (BRD), then review with you in a series of workshops.

System Setup

There’s no coding required for our platform, and we’re able to apply the BRD directly into your instance. We will even own and manage all interface testing, including all vendor coordination.

Testing & Configuration

We like to measure twice, and cut once! Team members test data integrity at every step, there is a 100% audit of incoming data to requirements, and our acceptance testing includes 100% of the population.


This is a well-orchestrated event, planned months in advance, so there are no surprises at launch. You’ll be provided an HR Administrator guide and training, along with a change management plan and communications for all audiences.

“I thoroughly enjoy working with our Empyrean Team. They are responsive, caring, and always want to do the best work possible. It’s been a great partnership, and we just completed a three-year renewal. Thanks, and keep up the good work!”

— Director, Global Benefits & Mobility, Chemical/Hygiene/Sanitation

“This was the best implementation that I have ever gone through in my 20+ year career in employee benefits.”

– 650-life Financial Client

“Simply, wow! We made the right choice choosing Empyrean. I appreciate the dedication of my implementation and ongoing team.”

– 2,700-life Energy Client

“The Empyrean team did an outstanding job getting this implementation done.”

– 11,000-life Retail Client


Ongoing account governance provides you with year-round peace of mind.

Day to Day Operations

Frequent interactions to review open items, performance metrics, and the processing calendar.

Account Management

Regular meeting cadence to ensure our relationship is configured, resourced, and supported to meet your objectives.

Strategic Review

Quarterly meetings to confirm that we are delivering against your strategic objectives, including partnership evaluation and performance review.


Regular surveys of your HR team to support discussions and create action plans. Low scores trigger internal escalations and may be subject to penalty payout if action plan is not completed to satisfaction.

Platform Security

We ensure that your sensitive data is always safe, and always available.

Secure Infrastructure

Every client has their own secure database and application instance built on a hybrid platform architecture and housed in geographically dispersed Tier III data & service centers.

Secure Integration

Secure Integrations available with your payroll, HCM, ERP, and benefit providers. Fully encrypted inbound & outbound electronic data interchange (EDI) with secure handling of PHI data using PGP & SSL encryption at rest and during transmission

Secure Protocols

Continuous cyber defense testing, monitored electronic & physical access control to all data and systems. Annual third-party SSAE 18 SOC 1 Type II & SSAE 18 SOC 2 Type II audits.