Innovating for Excellence: What’s New in Our Winter Product Release
Empyrean continues to redefine the landscape of benefits administration by integrating state-of-the-art AI technologies and user-focused enhancements. The company’s latest rollouts are a testament to its enduring dedication to providing exceptional service and creating an intuitive, seamless user journey.
Here are the key areas of focus where significant enhancements were made in the back half of 2023, improving both the administrator and participant experience:
Central to Empyrean’s innovation strategy is the incorporation of Conversational AI within its Service Center, a move that dramatically improves response accuracy and speed in addressing questions from their members. This is complemented by the introduction of a convenient callback scheduling feature, tailored to enhance communication flexibility and efficiency, particularly during busy periods. These advancements highlight Empyrean’s focus on leveraging technology to meet and exceed member expectations.
The company’s commitment to excellence is further evident in its AI-enhanced call quality assurance system. By analyzing every service call in real-time, Empyrean not only upholds its high service standards but also gathers critical insights for ongoing improvement. This approach underscores the company’s dedication to a data-driven, service-first model.
Empyrean’s focus on user experience extends beyond its service center. The Benefits Portal has undergone significant design updates for improved navigability and user interaction. These updates reflect Empyrean’s holistic approach to making benefits management as user-friendly as possible. With its Precision Benefits offering, Empyrean has introduced updated features and has streamlined plan review interfaces. These enhancements are designed not just to simplify user decisions but to empower members with clearer, more comprehensive information.
Empyrean’s recent updates, characterized by AI integration and a deep understanding of user needs, demonstrate its relentless pursuit of service excellence and innovation. These efforts solidify Empyrean’s position as a leader in benefits administration, continuously evolving and setting new standards in member service and experience.
Find out more about the Winter 2023 Empyrean platform updates in our product release notes.