Client Service Delivery Leader
Patrick Crouse, Client Service Delivery Leader, has over 20 years of diverse experience in the insurance and benefits space. Patrick began his career at Minneapolis-based Assurant Health, where he spent ten years in roles of escalating responsibility, ultimately serving as a Customer Care Center Manager.
Patrick has been a member of the Empyrean team since 2012, and has held several different roles across the organization, giving him a unique perspective and institutional knowledge that drives his leadership effectiveness. As Client Service Delivery Leader, Patrick oversees the delivery of client service and support, managing and coordinating the efforts of Empyrean’s Client Service Managers, Business Analysts, Systems Analysts, and Call Center Representatives.
Patrick works closely with the Empyrean Implementation Team, ensuring a cohesive, supported client journey from launch through the delivery of ongoing service.
Patrick is a veteran of United States Army.