Director, Client Services
Melissa Conn, Director, Client Services, is responsible for the ongoing delivery of benefits administration services and solutions that yield client success, and is committed to fostering strong relationships driven by platform expertise, service dedication, and compassion. Her areas of expertise include complex integrations and setups, project management and development, and relationship management.
Melissa joined the Empyrean team in 2014, and has over 20 years of benefits industry experience. Prior to Empyrean, Melissa held client relationship and project management roles of escalating responsibility at both Morneau Shepell and Aliquant Corporation (Willis Towers Watson). She also served as the Director of Benefits Administration for the Pennsylvania Chamber of Business & Industry.
Melissa earned an M.A. in human resources management and industrial relations from Saint Francis University, and completed her undergraduate studies at the University of Pittsburgh.