Senior Client Service Manager
Mark Kleckley, Sr. Client Service Manager, is responsible for the continued oversight of Empyrean client services, solutions, and overall experience while managing day-to-day client success and performance. He serves as an additional and escalated point of contact for his clients, coordinating the efforts of the Business Systems Analysts, Implementation Managers, and Customer Service Representatives to ensure seamless service delivery and support.
Mark has deep and extensive HR and employee benefits experience, spending several years as an SAP HR Consultant at Capgemini before joining Empyrean in 2014. He originally served as an Empyrean Business Analyst before moving into his current position, allowing him to leverage his service leadership experience and platform expertise to play a critical role within our client team.
Mark earned a B.A. in Business Management from Texas A&M University