Heather Menard Turley

Senior Client Service Manager

Heather Menard Turley, Sr. Client Service Manager, is responsible for the continued oversight of Empyrean client services, solutions, and overall experience while managing day-to-day client success and performance. She serves as an additional and escalated point of contact for her clients, coordinating the efforts of the Client Service Manager, Business Systems Analysts, Implementation Managers, and Customer Service Representatives to ensure seamless service delivery and support.  

For more than eight years, Heather has served as a member of the Empyrean client service team, specializing in support for large market clients. Her extensive service leadership experience and technical platform expertise fuel her ability to design and drive effective operational processes from the implementation phase through daily project and functional management.  

Heather earned a B.S from the University of Michigan.