Sr. Implementation Manager
Doug Barrow, Sr. Implementation Manager, is responsible for the definition and build out of Empyrean’s system to meet the needs of his Health and Welfare services clients. Doug is the subject matter expert during the implementation process and works closely with the Director of Client
Services, Client Service Manager, Business Systems Analysts, and Call Center team to ensure Empyrean has the tools in place to properly administer Health and Welfare benefits.
Doug has over 30 years of industry experience and joined Empyrean after successful careers at Mercer HR Services, Blue Cross Blue Shield of Texas, and Towers Watson. Doug has significant implementation experience with large, complex clients, including retiree and union populations, mergers and acquisitions, and ancillary services. Doug’s experience spans industry including consumer products, government services, health care organizations, manufacturing, and
transportation, among others.