Sr. Client Service Manager
Chris Redmond, Sr. Client Service Manager, is responsible for the definition and build out of our platform to meet the needs of health and welfare clients. Chris serves as a subject matter expert during the implementation process and works closely with the Client Delivery Manager, Project Manager, Business Analysts, and Call Center Team Lead to ensure Empyrean has the tools in place to properly administer the health and welfare benefits effectively.
Chris’s expertise in the health and welfare industry includes over a decade of industry specific experience. This is accompanied by a Bachelor of Business Administration in Management Information Systems from the University of Wisconsin.
Chris joined Empyrean in 2010 from ING (formerly CitiStreet). At ING, Chris served as a Vice President, Customer Relationship and Operations for 5 years and was directly responsible for managing all aspects of large market client teams. Prior to CitiStreet, she served as a Director of Electronic Commerce at Humana, where she worked with provider offices to utilize technology to improve office processes and efficiently interact with the health insurance carrier.