Our Hi-Touch Service Drives Platform Performance
Our capabilities extend beyond technology with our dedicated Client Service Teams.

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Learn more about Empyrean’s Service-Driven Culture and Teams.

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Our flexible technology combines with responsive, client-dedicated service to bring you a complete software and service solution.

We’re passionate about helping you and your employees achieve benefits confidence and success, which is why we selectively recruit top talent and invest in developing our staff year-round. Empyrean’s internal teams continuously receive the resources, training, tools and support they need – so you continue to receive the best Hi-Touch service available year-after-year.

“They are very knowledgeable about our company’s offerings, and they are so skilled at using Empyrean’s system to resolve problems quickly when they arise. Our entire Benefits Team loves working with Empyrean.”
– Director of Benefits

What Our Hi-Touch Service Means to You:

Built for ACA. Empyrean's ACA options are specifically designed to help employers meet their requirements both now and in the future.

Client-Dedicated Teams

We utilize our client-dedicated, US-based service teams to provide fast and knowledgeable support to each of our clients.

Fully compliant platform. Empyrean's platform is optimized to help meet all ACA regulations.

"No Compromises" Culture

Our teams develop trust everyday by resolving your toughest benefits administration challenges, finding complete answers, and delivering full solutions.

Benefits administration experts on-call.

Service-Delivery Approach

Your dedicated Client Service Team manages and configures your solution, reporting directly to you to provide quick service and solution-specific expertise.

Easy system integration. The empyrean platform can easily accept any payroll or HRIS hours data needed to complete ACA reporting.

Responsive Employee Support

Your employees can receive benefit and enrollment assistance from their dedicated Customer Service Team, helping keep your HR team focused on business priorities.

Your Client Service Team members manage your platform after go-live, equipped with solution-specific expertise and powerful point-and-click configuration tools.

Innovative Technology and Tools

Empyrean's proprietary technology and administrative tools empower our teams to maintain responsive Hi-Touch service and operations.