Trusted Technology

Keep ahead of your changing business with Empyrean’s adaptive platform, scalable architecture, and rock-solid security.

Flex your potential with benefits administration technology designed to do more for you.

The best HR technology solution does more than just work for you – it evolves with you.

The Empyrean Platform is designed and built by experienced benefits professionals. We architected it to adapt, giving you the flexibility, dependability, and security you need to take your benefits strategy and success to the next level.

Client-adaptive technology that works for you, not against you

You should have technology that just works. Get control of the unpredictability of ever-changing employee benefits. Empyrean conforms to your existing plans, processes, and formats – not the other way around – and remains tailored to your business, regardless of company size or complexity. You can apply unique requirements to every transaction, make fast and accurate changes, and tackle new challenges both big and small without losing focus on your larger priorities.

Experience the reality of having benefits data you can trust with no rework required

When did trusting your data become a guessing game? With Empyrean, you save time, money, and frustration while overcoming ineligible participant costs, data errors, and sluggish, antiquated technology. Empyrean keeps your data clean starting with implementation, and through to data transfer and storage, using rules-based processes and real-time data exchange.

Worried about dirty data? Don’t be, we’ve seen and cleaned it all. Our highly experienced team can help resolve outstanding data errors from prior providers to ensure your data is perfect and exact from the first day of service…and we make sure it stays that way.

Don’t be limited by the
partners you want and need

You want best-in-class partners, so why be limited with whom you want to work? The Empyrean Platform integrates with virtually any payroll and HRIS system, along with savings account providers, health and wealth wellness platforms, evidence of insurability (EOI) vendors, and more. Better yet, you can take advantage of Empyrean’s pre-built connections with a wide array of leading providers to offer cost-effective options, or integrate with your own preferred carriers, providers, and plans. Leverage single sign-on (SSO) and API connection capabilities, enrich employee experiences, and streamline your data transfer and enrollment processes.

Sleep better at night knowing
where and how your data is protected

You should never have to guess where your data is. With Empyrean, your data is continuously protected by cutting-edge security measures and best practices, including annual SSAE 18 SOC 1 Type II and SOC 2 Type II audits, consistent cyber defense testing, and at-rest encryption, with connections exclusively supported through TLS 1.2.

All Empyrean business systems are housed in Tier 3 data center providers, complete with multiple redundancies and restricted data access. This keeps your data within our private, secure cloud and away from vulnerable shared-cloud data providers.

Empyrean utilizes state-of-the-art technology and a computing on-demand model for scalability, which allows the Platform to scale both horizontally or vertically to meet capacity and load demand. Equipment is co-located within secure Tier-3, HIPAA-compliant data centers. All equipment is owned by Empyrean and exclusively managed by Empyrean employees.

Beyond technology, all Empyrean employees undergo annual HIPAA and compliance training and certification, so you can be confident that both your data and daily service interactions are kept private and securely managed.

A Reliable Technology Partner

6

Years Exception-Free
SOC Reports

4x/Year

Quarterly Penetration Tests

99.95%

Availability and Uptime

100%

Web Requests
Authenticated
via X509 Certificate

on the Empyrean Platform

Leading Benefits Technology

Inbound & Outbound Electronic Data Interchange (EDI)

Single-Tenant Architecture

Flexible Authentication Model for Self Service & SSO

Secure Handling of PHI using PGP & SSL Encryption

Data Encrypted At-Rest & During Transmission

Annual Third-Party SSAE 18 SOC 1 Type II & SSAE 18 SOC 2 Type II Audits

Continuous Cyber Defense Testing

Geographically Dispersed Tier-3 Data & Service Centers

Monitored Electronic & Physical Access Control to All Data

Additional Features

  • EDI scheduling available
  • Data transfer protocol support via SFTP/FTP with PGP AES-256 or higher encryption
  • Data partitioned logically per client and data is also individually encrypted by client
  • Segmented, dedicated private network
  • Redundant network paths utilizing multiple providers
  • Security framework follows NIST 800.3
  • FIPS-240 Compliant
  • Hashed encryption for secure logins
  • Endpoint security data loss protection in place
  • ITIL processes and best practices
  • Multiple firewall levels
  • Enforced endpoint encryption and virus protection policies
  • HIPAA policy enforcement via content scanner
  • In-house dedicated device/operating system agnostic monitoring solution
  • Web activity secured over HTTPS
  • All web requests authenticated via X509 certificate
  • SOAP, XML-RPC, REST, and JSON web protocols supported
  • SAML 2.0 supported for SSO
  • Cyber liability insurance
  • Secondary recovery site managed and maintained at a Tier 3 data center in the event of a disaster