Building Trust for a Successful Relationship
Without a solid, knowledgeable, and client-obsessed team to guide you throughout the entire implementation process, your project is likely to fail – or deliver a poor return on your investment.
Empyrean is counted on time and time again by leading companies across all major industries. Employers trust us for initial implementation, and continue to depend on us for new technology functionality and ongoing support that is U.S.-based, multilingual, and deeply knowledgeable in company-specific health and welfare benefits. We prove our performance every day with satisfied clients, high renewal rates, and low employee turnover. This means you receive the consistent quality of service you should expect from your technology partner.
Your Day-One Team
Your Day-One Team is a dedicated and collaborative group of operations specialists, technology experts, and Client Service Team members who manage your solution after go-live. This team stays focused on your long-term goals and gains thorough knowledge of your unique needs – crucial experience that informs development and day-to-day management.
Expertly Tailored Solutions
Our team of experts guides every step of implementation, providing technology and service solutions that complement your strategy and engage your employees. Instead of adhering to a strict template, we adaptively configure your solutions and provide supportive training so you can quickly ramp up administrative capabilities to better meet your employees’ needs.
Reliable Client Support
Your Client Service Team members manage your platform after go-live, equipped with solution-specific expertise and powerful point-and-click configuration tools. As a result, you receive fast, knowledgeable support throughout our partnership. We invest in our employees and maintain an industry-low turnover rate, which keeps your quality of support consistent.