Hi-Touch Implementation Services
A successful implementation starts with our very first conversation.

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"The Empyrean team has been great to work with and very responsive to our needs. This really has been a great implementation."
- Benefits Administrator

Building Trust for a Successful Relationship

 

Without a solid, knowledgeable, and client-obsessed team to guide you throughout the entire implementation process, your project is likely to fail – or deliver a poor return on your investment.

Empyrean is counted on time and time again by leading companies across all major industries. Employers trust us for initial implementation, and continue to depend on us for new technology functionality and ongoing support that is U.S.-based, multilingual, and deeply knowledgeable in company-specific health and welfare benefits. We prove our performance every day with satisfied clients, high renewal rates, and low employee turnover. This means you receive the consistent quality of service you should expect from your technology partner.

 


 

Your Day-One Team

Your Day-One Team is a dedicated and collaborative group of operations specialists, technology experts, and Client Service Team members who manage your solution after go-live. This team stays focused on your long-term goals and gains thorough knowledge of your unique needs – crucial experience that informs development and day-to-day management.

 


 

Expertly Tailored Solutions

Our team of experts guides every step of implementation, providing technology and service solutions that complement your strategy and engage your employees. Instead of adhering to a strict template, we adaptively configure your solutions and provide supportive training so you can quickly ramp up administrative capabilities to better meet your employees’ needs.

 


 

Reliable Client Support

Your Client Service Team members manage your platform after go-live, equipped with solution-specific expertise and powerful point-and-click configuration tools. As a result, you receive fast, knowledgeable support throughout our partnership. We invest in our employees and maintain an industry-low turnover rate, which keeps your quality of support consistent.

A Responsive Team of Experts for Successful Implementation and Everyday Support Expertise.

Your Day-One Team

We become an extension of your HR team, learning your strategic needs and gearing up to deliver rapid implementation with minimal disruption.

Expert Implementation Support

Implementation is guided by technology and benefit experts who have the deep knowledge needed to maximize your technology investment.

No More
Compromises

Our client-adaptive technology conforms to your existing systems and processes, so your team can keep its productivity high.

Communication and Collaboration

We discuss your requirements in detail and maintain an open dialogue throughout the development of your unique solution.

Complete Team Training

We ensure your team is thoroughly prepped to confidently handle your solution prior to launch.

Regular Quality Checks

We reduce common implementation risks by performing quality checks throughout the process, ensuring client satisfaction and long-term strategy execution.

Hi-Touch Client Services

Your solution is managed by the same Client Service Team that assists with implementation, so you receive fast, knowledgeable support once day-to-day operations begin.

Low Turnover Rate

We actively monitor and invest in our employee retention strategy, which helps keep your dedicated Client Services Team intact and efficient.

Client-Centered Focus

From implementation to daily management, your entire solution is managed by a dedicated, wholly U.S.-based team focused on excelling on our commitment to you.



It's Time to Modernize
Your Benefits Administration
Technology


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