Firm experiences a 45% increase in transactions and 35% increase in clients during Annual Enrollment Cycle.
Empyrean Benefit Solutions, one of the fastest growing benefits technology and service firms in the US, has announced a record Annual Enrollment period with 45 percent more transaction volume than last year while maintaining above market performance standards. Empyrean’s web solution is driving self-service usage rates above 85% in aggregate while the call center continues to be a critical service for participants requiring more sophisticated case resolution.
“One of the biggest issues for benefit solutions providers and clients alike is the quality of service provided as demand grows,” said Empyrean COO Colleen Waymel. “We’re proud that with our surge in annual enrollment transactions, Empyrean continues to demonstrate the highest standards of operational excellence, making our benefit administration technology and services that much more attractive to a growing number of employers.”
Over the past five years, Empyrean has grown rapidly as Fortune 500 and middle-market clients have transitioned from some of the industry’s largest providers to obtain greater flexibility and more consistent quality. Internally administered employers looking for advanced technology and supporting services have also been drawn to Empyrean in large numbers for similar reasons.
Founded in 2007, Empyrean Benefit Solutions is a leading provider of technology and services for managing large and middle-market employers’ health and benefit programs. Empyrean provides enrollment, eligibility management, and a range of other plan management services to three distinct markets: employers, benefit brokerage firms and emerging private health care exchanges which are creating an open market of plan options. The company’s open systems approach brings together the industry’s most advanced benefits technology platform with the market’s leading domain experts. This agile business solution drives greater value to employers and employees during increasing market uncertainty by giving them an unprecedented level of flexibility, through best-of-breed integration of other software and service providers. Empyrean’s founders are former principals with some of the country’s largest benefits administration service providers. Visit