Empyrean selected for easy online enrollment, automated processes and proven ability to manage complex benefit programs

Client: Healthcare Provider Network

Employees: 14,000 Participants

Benefits Landscape: 16 locations with 44 eligibility groups including unionized and hourly employees

A major hospital group in the northeastern United States was struggling to manage health and welfare benefits across several locations and employee populations in its provider network. Each of its hospitals and care centers relied on manual processes or legacy, in-house benefits administration systems that were slow and error prone. The hospital group chose to outsource benefits administration with Empyrean because of Empyrean’s responsive service teams, accurate automated processes and experience in handling complexity that is common among healthcare providers.