TouchPoints: The Empyrean Blog

12 Traits to Look for in a Successful Benefits Administration Technology Partner

Whether you’re looking for a new benefits administration partner, or considering outsourcing for the first time, it’s crucial to understand what sets successful solutions apart. With the right knowledge, you can avoid common compromises and reduce your risk of poor choice and project failure.

Your benefits administration technology solution is an investment that should help you increase productivity, improve cost predictability, and mitigate risk through accurate compliance and coverage – but it’s critical that you choose your technology partner wisely. With a weak solution, employees may not receive correct coverage, sensitive information can be put at-risk, and regulatory compliance can go unchecked – resulting in a dissatisfied workforce, security threats, and massive fines.

Factoring these 12 traits into your decision-making process can help you choose a strong solution that will fit your business both now and in the future:

  1. Success with Similar Clients
  2. Scalable Solutions
  3. High Client Renewal Rate
  4. Client-Adaptive Technology
  5. Single-Tenant Architecture
  6. Carrier-Agnostic Platform
  7. Open Integration Possibilities
  8. Hybrid Strategy Capabilities
  9. Proven Compliance Expertise
  10. Airtight Security Procedures
  11. Subjective Service Level Agreement (SLA)
  12. Dedicated U.S.-Based Teams

We invite you to download Empyrean’s new At-a-Glance Guide to learn more about the 12 traits of a successful benefits administration partner. This guide will help you avoid the time-consuming and costly consequences of benefits administration buyer’s remorse.

Each company is unique, and selecting the right vendor to meet your needs can become nerve wracking – but this doesn’t have to be the case. With support from the right partner you’ll eliminate compromises, lower costs, and help you and your team to shine.

As you read, we’d love to get your thoughts. Feel free to contact us with questions or comments at



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