At Empyrean, we see our relationships with your employees and plan participants as a critical aspect of ensuring your success. Our goal is to deliver outstanding service to participants through a seamless relationship between your company’s HR and benefits staff and our service center teams. Each client is assigned a dedicated team of experienced service center professionals who have been thoroughly trained not just in the complexities of benefit plans, but also in understanding the unique components of each client’s organization, culture and benefits program.
Our commitment to outstanding service performance is backed by our service representative incentive compensation program, which rewards teams that meet or exceed the high service standards expected by our clients. The result of our commitment to client service is that Empyrean leads the outsourcing industry in achieving the highest levels of client satisfaction and the lowest level of service center turnover.
Benefit Administration and Services
Empyrean includes a complete scope of technical and administrative support services specifically designed to create integration between your people and the benefits your company offers. Our services are supported by a dedicated team of professionals who are not only experts in the complex arena of employee benefits, but are also highly trained in the specific details of your company, your benefits and your culture.