An Answer for Service Providers
Empyrean is a full-service, technology-leveraged benefits administration company. We are engineered to deliver turn-key solutions for your company, delivering higher quality and greater flexibility. Empyrean is capable of strengthening your entire benefit environment while delivering relief to your bottom line. We treat you with white glove service.
Empyrean’s technology is ideal for Brokers, Health Plans, Private Exchanges and Consultants/BPOs wishing to create better connectivity with their clientele. Through our system, smaller employers are able to cost-effectively gain access to the same tools used by much larger companies. Now, companies wishing to offer benefits administration and services can do so under their own private label. It’s a value-added service that provides new opportunities for greater profitability – giving an overall higher level of capability than is normally offered by enrollment-only solutions.
Our system and services create retention for your accounts. Searching, building and providing services for your accounts help create long-term relationships with your clients. Our solutions allow you to focus on client building while still providing exceptional products and services to your current base.
Health Plan solutions:
With our techonology solution, Health Plans are able to offer and deliver a gateway, which has a complete bundle of packages for a wider client base. This allows Health Plans to be more nimble in a market that is feeling the pressures of change as it evolves into a more defined contribution model and separates the employer from the administrator.
Private Exchange solutions:
We are the turn-key solution for a Benefit Storefront. Our tools create an easy-to-manage system that empowers HR administators and private exchanges with the ability to navigate products and services that are necessary for a robust and integrated portal of benefit packages.
Consulting & BPO solutions:
Offering value-added resources and solutions allows you to compete, grow and cultivate your business. Empyrean's offerings substantially broaden the offering base by adding an "engine," allowing entry into high-end Health and Wellness administation services.
enrollmentPOINT, the Service Provider Solution
marked by special care or attention : meticulous
At Empyrean, our clients are assigned project managers and customer service professionals who are trained on the specifics of that particular account. Working together as a team, our clients appreciate the convenience of familiar relationships that strengthen over time while saving time and money and adding value.
Our commitment to outstanding service performance is backed by our service representative incentive compensation program, which rewards teams that meet or exceed the high service standards expected by our clients. The result of our commitment to client service is that Empyrean leads the outsourcing industry in achieving the highest levels of client satisfaction and the lowest level of service center turnover.
Benefit Administration and Services
Empyrean includes a complete scope of technical and administrative support services specifically designed to create integration between your people and the benefits your company offers. Our services are supported by a dedicated team of professionals who are not only experts in the complex arena of employee benefits, but are also highly trained in the specific details of your company, your benefits and your culture.