The foundation of our benefit administration service is the most advanced technology platform anywhere in the industry. Now tasks such as enrollments, changes, eligibility updates, reporting, direct billing, COBRA/HIPAA and FSA/HSA/HRA administration, can all be completed and managed through a single administration platform that’s not reliant on offshored resources, shared services or a myriad of third-parties. The result is greater efficiency, the elimination of errors due to faulty integration between systems, and the ability to support integration of all types of vendors and communication materials. This combination of flexibility, accuracy and efficiency creates a powerful solution that supports all types of employer healthcare and benefit strategies.
The Empyrean framework helps people explore, enroll, and manage their benefit experience through a nimble, online interface.
- Employers offer a valuable online benefit solution that keeps implementation costs low and quality and choice options high, with in a highly customizable and tailored environment specific to the business’s and participant’s needs.
- Channel Partners provide traditional benefits administration services to their clients.
- Employees select and manage their benefits and access information and content with ease and efficiency.
Using the framework model, we cultivate and invest in our infrastructure, capabilities and usability. Our framework has grown from our experience and direct input from our clients. Our receptivity to change and our openness to input allows us to respond rapidly to change. With our core framework, when we make an update for one client, it benefits all clients. The Framework is the result of six years of research and development. We have been continually refining and improving our techonology based on research and client input. Our team also invests in developing a holistic experience by cultivating cutting edge User Interface and other design concepts to make complex ideas simple. Our clients take advantage of new features multiple times per year without costly and time consuming software upgrade projects.
Advanced Flexibility
The Empyrean platform complements and enhances your company’s health and welfare benefits program without encumbrances due to coding limitations, size or special needs. Our core technology is based on a leading-edge, service-oriented architecture, resulting in simplified integration across all services at a lower cost of ownership. Now you have real-time access to data and transactions with eligibility, beneficiary, COBRA, FSA, billing, communications and reporting data from a singular system and a single provider. Plus, changes to your benefits, plan rules or content take place quickly, easily and cost-effectively due to how we’ve constructed the system.
Empyrean technology features a unique infrastructure allowing separate points of entry for HR administration and employees. This configurable core capability creates a scalable framework, which is completely customizable to unique company needs and employee benefits. Our fully automated, point-and-click interface allows custom preferences to be made without the time and expense required by hard-coded systems. This means your company’s benefits program can be updated regularly with no setbacks or expensive modifications – regardless of the size of your employee base. It’s the ultimate in flexibility with greater convenience and enhanced savings.
The System Specs
Empyrean technology utilizes an exclusive core system that is uniquely customizable without demanding costly reprogramming efforts. This advanced, configurable feature is the foundation of our value; allowing Empyrean to provide its advanced services at a more competitive price point. Now companies can take advantage of a simple, point-and-click architecture that gives them complete flexibility and control without the time and expense related with conventional coded systems. Furthermore, Empyrean is continuously making breakthrough advances to this system. Existing clients can choose to take advantage of new features and functionality or not. Our goal is to leverage the best technology available to attain cost, efficiency and functional advantage for our clients.
HR Administrative Access
The Empyrean delivery model provides HR administrators unique tools for managing participant needs with simple-to-use applications that are built right on the client server architecture. This system features a secure organizational level where administrators can view and manage their participants for easy grouping and privileging of users. It’s easy to create enhanced reports, data exports and transaction logs – all from a convenient dashboard that organizes and tracks events, news feeds and employee usage statistics.
Employee Self-Service
Empyrean’s employee self-service capability provides intuitive access to benefits, ongoing events and client and third-party communications. Now your participants can connect with any carrier, wellness provider or other third-party through a single Health Management Portal featuring built-in integration points. A simple content management tool provides fast turnaround times on any changes to self-service content. Employees can also access information on all aspects of their benefits via Empyrean’s KnowledgeBase. The KnowledgeBase allows participants and/or HR users to use a simple taxonomy and robust search engine to find information they need quickly.