Empyrean is a full service, technology-leveraged benefits administration company. We designed our delivery model to provide high quality “end to end” solutions that offer significant capability to achieve client specific needs while leading the industry in overall cost and value.
white-glove :
marked by special care or attention : meticulous
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Our services are integrated across all deliverables. Employees don’t have to go to several places to make all of their enrollment selections or to access information. HR administrators have a single relationship to manage and a single technology to interact with for access to information. We are one of the few solutions that provides services to support enrollment, life events, spending accounts, COBRA/HIPAA, billing, communications and reporting without subcontracting service delivery; all in one spot and in real-time.
Participant Services
At Empyrean, we see our relationships with your participants as a critical aspect of ensuring our success. Our goal is to deliver outstanding service to participants through a seamless relationship between your company’s HR and benefits staff and our service center teams. Each client is assigned a dedicated team of experienced service center professionals who have been thoroughly trained, not just in the complexities of benefit plans, but also in understanding the unique components of each client’s organization, culture and benefits programs.
Our commitment to outstanding service is backed by our service representative incentive program, which rewards individuals who meet or exceed the high service standards expected by our clients. The result of our commitment to client service is higher levels of client and employee satisfaction.
Benefit Administration and Services Empyrean includes a complete scope of technical and administrative support services specifically designed to create integration between your people and the benefits your company offers. Our services are supported by a dedicated team of professionals who are not only experts in the complex arena of employee benefits, but are also highly trained in the specific details of your company, your benefits and your culture. |