Empyrean provides world-class customer service through our Call Center. Each of our highly trained client-service representatives is assigned to a specific account and is thoroughly trained on that client’s specific needs, benefits, plans, populations and culture. Our goal is providing fast, courteous resolution to each participant’s inquiry – giving the impression of an internal extension of your company. We use a client-centric service model and never outsource or offshore participant services. The advantage for your company and its employees is providing them with expertise and familiarity that is genuinely responsive, empathetic and useful - without the cost associated with dedicated internal call centers or the lack of services with pooled or offshore call centers.
We mean business.
Our customer care contact center design offers a wide variety of channel options and self-service solutions, as well as live call center support. Our customer care solutions focus on delivering a strong ROI for our partners through innovative program design, call avoidance strategies, rigorous focus on first call resolution, and efficient call handling.
Ultimately, Empyrean delivers an exceptional customer experience, which creates brand loyalty for our partners.
Benefit Administration and Services
Empyrean includes a complete scope of technical and administrative support services specifically designed to create integration between your people and the benefits your company offers. Our services are supported by a dedicated team of professionals who are not only experts in the complex arena of employee benefits, but are also highly trained in the specific details of your company, your benefits and your culture.